Financial Operations Analyst

As a Financial Operations Analyst at Progyny, your primary responsibilities will include managing invoicing and payment processes for our PEPM clients, collaborating with cross-functional teams to ensure timely client payments, and analyzing client payment trends using tools like Power BI and Salesforce. You'll also need to address client inquiries related to invoicing promptly, ensuring our Finance organization operates smoothly.

To qualify for the Financial Operations Analyst position at Progyny, candidates must have 2-4 years of experience in Finance, Operations, or Business Analytics, along with a Bachelor’s degree. Proficiency in Excel and Intacct is essential, and experience with portal invoice submissions and Salesforce will be beneficial. Preferred qualifications include SQL proficiency and familiarity with data visualization tools like Power BI or Tableau.

In the Financial Operations Analyst position at Progyny, you will primarily utilize tools such as Power BI for data analysis, Salesforce for customer relationship management, and Intacct for financial management. Familiarity with portal invoice submissions through platforms like Coupa or Ariba will also be essential for managing invoicing processes effectively.

The Financial Operations Analyst contributes to Progyny's mission by ensuring accurate and timely financial processes that facilitate exceptional service delivery and support business growth. By effectively analyzing payment trends and collaborating with teams, you will help streamline operations that ultimately enhance the experience for clients utilizing Progyny's family-building and women's health solutions.

At Progyny, growth opportunities for a Financial Operations Analyst include potential advancement within the Finance Operations group, access to learning and development programs, and mentorship initiatives. As you gain experience and further develop your skills, you may find avenues to take on greater responsibilities and advance within the organization.

To effectively manage multiple tasks as a Financial Operations Analyst, prioritize your tasks based on deadlines and importance. Utilize project management tools or systems to keep track of tasks and deadlines, ensuring nothing slips through the cracks. Communicate regularly with team members to stay aligned on responsibilities and seek help when needed.

Certainly! In my previous role, I was responsible for managing the invoicing and payment processes for a variety of clients, ensuring accuracy and timely submissions. I utilized software tools for tracking invoices and payments and collaborated with cross-functional teams to address any discrepancies. My experience enabled me to streamline processes, leading to a more efficient workflow.

I am proficient in Power BI, Salesforce, and Excel, which I've used extensively to analyze client payment trends and generate reports. By visualizing data, I was able to identify patterns that informed financial strategies and improved payment collection processes. My experience integrating these tools allowed me to contribute valuable insights to my team.

To ensure accuracy in financial reporting, I implement a thorough review process for all reports and data entries. I double-check figures, validate source data, and utilize automated tools to minimize human error. Additionally, I seek feedback from team members to confirm accuracy, fostering a culture of collaboration and attention to detail.

In a previous role, we faced a significant issue with payment discrepancies from multiple clients. I conducted an in-depth analysis to identify the root cause, which involved cross-referencing invoices with payment records. By engaging with relevant stakeholders and creating a streamlined follow-up process, we resolved the issues and improved our invoicing accuracy considerably.

When handling client inquiries about invoicing, I approach each situation with empathy and professionalism. I listen carefully to their concerns, provide clear information, and work to resolve issues swiftly. My goal is to ensure clients feel heard and supported, which fosters loyalty and trust in our services.

I have experience using SQL to query databases for financial data analysis. This has enabled me to extract relevant information related to client transactions for in-depth reporting and forecasting. My ability to write complex queries has helped my team make data-driven decisions that enhance operational efficiency.

I stay updated on financial regulations by regularly attending relevant workshops, webinars, and industry events. Additionally, I subscribe to financial news newsletters and publications that provide insights into changes in the financial landscape. This proactive approach enables me to stay ahead and ensure compliance in my work.

Absolutely! In my last position, I collaborated closely with the sales and customer service teams to improve the invoicing process. By understanding their pain points and incorporating their feedback, we developed a more efficient workflow, which resulted in faster payment cycles and enhanced client satisfaction.

One of the more challenging aspects of the Financial Operations Analyst role can be managing tight deadlines while ensuring accuracy. However, I thrive in high-pressure situations by maintaining effective organizational strategies and keeping open lines of communication with my team. This approach helps us stay on track and deliver quality results even under pressure.