Data, Compliance, & Intake Manager

Accepting Applications until Filled

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary:

The Data, Compliance, & Intake Manager will be responsible for overseeing and managing data, compliance, centralized supportive housing intake, and administrative support for Resident Services to provide transformative quality affordable, and supportive housing for families and individuals. Supports accurate and timely management of data in multiple databases and generates and submits reports to internal staff and external stakeholders. Ensures quality assurance through monthly staff-level performance metrics, case note audits, and regular administrative file reviews. Manages referrals from county-coordinated entry systems through the intake process and placement into supportive housing programs for individuals and families. Assists managers and directors in implementing programs through administrative support assignments.

Essential Duties and Responsibilities:  The following duties are normal for this position.  These duties are not to be construed as exclusive or all-inclusive.

Data Management

• Oversee accurate collection and entry of participant data into multiple databases including Apricot, Housing Management Information System (HMIS), and Mental Health Information System (MHIS).
• Generate and submit reports to internal staff and external stakeholders.
• Analyze program data and perform quality control checks of data.
• Maintain effective data entry procedures.
• Export and import data across database systems.

Quality Assurance and Program Eligibility

• Oversee supportive housing eligibility review for internal programs.
• Manage monthly staff-level performance metrics review process.
• Plan and coordinate file, documentation, and case note audits for accuracy and completeness.
• Assist in the development and refinement of departmental policies and manuals.
• Develop staff training materials for policies and procedures. 
• Manage monthly Supportive Housing compliance requirements.

Supportive Housing Intake & Placement

• Oversee supportive housing placements and lease-ups for individuals and families into Housing Support, HUD CoC, Housing Trust Fund, and Project-Based Voucher programs within PPL properties and with private landlords.
• Coordinate, problem solve, and track referrals from Hennepin County Coordinated Entry and Ramsey County Coordinated Access to Housing and Shelter into housing.

Administrative Support

• Support staff in monitoring inventory, processing invoices, and reconciling gift card and credit card logs and receipts.
• Oversee and ensure the security of credit cards, gift cards, and keys.
• Provide diverse administrative support to directors and managers to enhance service delivery.
• Assist the team with daily departmental operations.
• Engage with residents in support roles at events.
• Manage initiatives and special projects through effective project management.

Supervision

• Hire, train, and support a team of three staff members (two Data & Compliance Coordinators and one Housing Specialist) to uphold program quality and foster professional growth and development.
• Conduct performance evaluations, provide coaching and guidance, and address performance concerns, including disciplinary actions when necessary.
• Provide after-hours support for staff by responding to emergencies or incidents as needed.

Race Equity Commitment

Our equity statement reads PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve who are disproportionately affected by systemic inequities.

Minimum Requirements:

• Experience providing supervision and talent management.
• Data management experience.
• Experience working with and understanding lower-income communities and diverse populations.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Self-starter with excellent verbal and written communication skills.
• Ability to efficiently organize, track and complete multiple tasks, as well as adjust to changing priorities.
• Ability to work independently or as a team member.
• Strong group facilitation and training skills.
• Ability to work with and develop partnerships with outside agencies in the community.
• Excellent verbal and written communication, problem-solving, and organizational skills.
• Ability to drive a vehicle, must have a current driver’s license, and have proper auto insurance.

Ability to use:

• Microsoft Office Suite: Excel, Outlook, and Word
• Electronic timecard system
• SharePoint file system
• Database systems (particularly Apricot, HMIS, MHIS, and Yardi)
• Office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine.

Education and/or Experience:

• Associate's or Bachelor's Degree in a related field or equivalent experience in the nonprofit housing field.
• 2-3 years of experience in database management, nonprofit or business administration

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives. 

Salary: $57,000k-$61,000k Yr., DOQ

PPL's work structure strikes a balance between on-site presence at the office or satellite locations and remote work from home based on the program's needs. You will work with your supervisor to find the right balance for your team.

How to Apply:  

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. 

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. 

PPL participates in the federal E-verify program to confirm all newly hired employees' identities and employment authorization.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.