Manager, Case Management Support

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Are you an employee relations practitioner with excellent investigation skills or a lawyer seeking a change of scenery? If so, we would love to talk to you about joining our dynamic, collegiate team!
• Work on a variety of challenging and interesting employee relations matters across the entire Qantas Group, including Cabin Crew, Flight Operations, Ground Services, Airports, Freight, Engineering, Corporate and Associated Airlines and Services
• Permanent, leadership role (based in either Sydney or Melbourne)

As one of Australia’s largest employers, our People and Culture function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.

We now have an opportunity available in the role of Case Manager (Workplace Investigations and Performance). Reporting to the National Manager, Case Management Support, this is an employee relations specialist role providing advice, coaching and support on a full range of people management issues.  You will be responsible for delivering high-quality consistent advice, coaching and support to line managers in the areas of misconduct investigations, performance management, formal and informal disciplinary procedures, grievance handling, fitness for work and internal appeals; and conducting investigations regarding allegations of sexual harassment by Qantas Group employees. 

This will include the management of highly sensitive and complex cases, including those which arise under the Group Whistleblower Policy. This role will be based in Sydney or Melbourne, with some interstate travel required.

We're looking for an experienced employee relations specialist or employment lawyer who has a strong track record in the area of employee relations and/or case management. Naturally, you are a skilled influencer and stakeholder manager who has a passion for achieving outcomes by partnering with leaders and investing in building solid relationships.  You will genuinely enjoy working in a fast-paced environment and bring a structured, organised, analytical approach to ensure the effective delivery of high-quality outcomes.

What you’ll bring to the role:

• Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.
• Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.
• Proactive approach with the ability to provide practical and pragmatic solutions to support business needs and deliver optimal Group outcomes.
• Strong case management experience and the ability to provide advice in a consistent and timely manner.
• Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.
• Exceptional written and verbal communication skills and the ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
• High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of cases.
• Demonstrated skills using reporting to analyse trends and insights.
• Sound judgement and ability to maintain appropriate confidentiality and discretion.
• Experience in coaching, mentoring and leading others.
• Ability to effectively and efficiently manage multiple projects and tasks.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready for a culture that will challenge and excite you, submit an application today.

Applications close: Wednesday 9 April 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.