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Hourly Manager

Company Description

Initial hiring pay range (based on location, experience, etc.): $ 21+/ hour

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.  

Benefits offered for all Full-time Restaurant Managers:

  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:

  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. 
    • **Some locations may vary 

Job Description

Your Role at Raising Cane’s:

The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. 

Your Impact and Responsibilities:

  • Purpose of the position:
    • Ensures operations meet Raising Cane’s standards in all restaurant zones during a shift
    • Acts as manager on duty and opens and closes the restaurant
    • Manages cash handling and ensures accountability
  • General to the role:
    • Enforces Raising Cane’s policies and standards
    • Executes shift management meeting Raising Cane’s operations and safety standards
    • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
    • Directs crewmembers during a shift
    • Provides exemplary customer service
    • Utilizes reward and recognition program for the crewmembers in the restaurant
    • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
    • Ensures cleanliness of the restaurant and ensures the facility is in good working order
    • Completes other duties as assigned

Qualifications

Requirements for Success:

  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize problems, set goals, execute and convert plans into action to solve problems
  • Knowledge and skills in staffing, scheduling, people and cost management
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Must complete all required Raising Cane’s company training programs
  • 1+ years of restaurant or retail management experience
  • Must be 18 years of age or older
  • High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Hourly Manager, Raising Cane's

Join Raising Cane’s Chicken Fingers as an Hourly Manager at our Hwy 16 & Braund location in La Crosse, WI! At Raising Cane's, we're all about serving up the best tasting chicken finger meals, and as an Hourly Manager, your role will be crucial to our commitment to quality and customer satisfaction. You’ll be supporting the Restaurant Leader in the everyday hustle and bustle of running our restaurant, following our high standards and keeping the culture alive. Expect to work in a fast-paced kitchen environment where multiple priorities shift quickly, so if you thrive in busy settings, this is the spot for you! Your physical and social skills will come into play, as you’ll interact with both our crew and customers regularly. This position goes beyond managing the kitchen; you will also oversee cash handling, uphold cleanliness standards, and ensure that all operations run smoothly during your shifts. If you're self-driven, highly energetic, and have restaurant or retail management experience, you're just who we’re looking for! Plus, enjoy our generous benefits like weekly pay, paid time off, flexible spending accounts, and even tuition reimbursement, because we care about your growth and well-being at Raising Cane's. If you love working in a team environment and making a positive impact on your community through our delicious meals, then we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Hourly Manager Role at Raising Cane's
What are the responsibilities of an Hourly Manager at Raising Cane’s Chicken Fingers?

As an Hourly Manager at Raising Cane’s Chicken Fingers, you will be responsible for supporting the Restaurant Leader in day-to-day operations. Your role includes managing cash handling, directing crewmembers, ensuring cleanliness and safety standards are met, and providing exemplary customer service. You'll also be expected to uphold Raising Cane’s standards across all restaurant zones during your shift and complete any other assigned duties.

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What qualifications do I need to apply for the Hourly Manager position at Raising Cane’s?

To qualify for the Hourly Manager position at Raising Cane's, you need to be at least 18 years old, have a high school diploma or equivalent, and possess over 1 year of restaurant or retail management experience. Additionally, you should be detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

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What benefits can I expect as an Hourly Manager at Raising Cane’s?

As an Hourly Manager at Raising Cane’s, you can enjoy a range of benefits, including medical, dental, and vision insurance, paid time off, a 401(k) with employer match, and tuition reimbursement. Plus, you’ll get access to a gym membership program, employee discount programs, and a supportive work culture focused on your growth and well-being.

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How does the training process work for an Hourly Manager at Raising Cane’s?

The training process for an Hourly Manager at Raising Cane's involves completing all required company training programs. This ensures you understand our operations, safety standards, and the tools you'll be using on the job. It's designed to prepare you to execute your duties successfully and grow within the company.

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What skills are important for success as an Hourly Manager at Raising Cane’s Chicken Fingers?

Successful Hourly Managers at Raising Cane's should possess strong communication skills, be highly energetic, and have the ability to work collaboratively and independently. Additionally, skills in staffing, scheduling, problem-solving, and being proficient in technology systems like Microsoft Office are essential to manage the restaurant efficiently.

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Common Interview Questions for Hourly Manager
Can you describe your previous management experience in a restaurant environment?

Certainly! Focus on discussing specific roles you’ve held, the teams you’ve managed, and how you contributed to operations. Highlight your leadership style and how you handled challenges while maintaining a positive work environment.

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How do you prioritize tasks during a busy shift?

Discuss your organizational skills, emphasizing how you assess priorities based on customer needs and operational flow. Share strategies you use to delegate tasks effectively while staying focused on overall restaurant standards.

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What strategies do you use to provide excellent customer service?

Mention specific approaches like training staff on customer engagement, managing feedback, and resolving issues promptly. Highlight the importance of maintaining a positive atmosphere for guests and crew alike.

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How would you handle a conflict between team members?

Explain your conflict resolution techniques, emphasizing active listening, mediation skills, and how you seek a collaborative solution. Showcase your commitment to a respectful working atmosphere and team cohesion.

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What does team motivation look like to you?

Discuss ways in which you inspire your team, such as recognizing achievements, encouraging professional development, and creating a fun work environment. Share specific examples of successful motivation tactics you’ve used.

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How do you ensure compliance with safety and health regulations?

Share your knowledge about health regulations and the steps you take to ensure team awareness and adherence. Discuss training practices you implemented and how you stay updated on necessary guidelines.

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Can you provide an example of a time when you improved a process in your previous role?

Be prepared to share a specific scenario where your initiative led to improved efficiency or customer satisfaction. Discuss the steps you took, obstacles you faced, and the positive outcomes that resulted.

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What is your approach to cash handling?

Explain your attention to detail and the importance of accountability. Share processes you follow for daily cash management, monitoring transactions, and ensuring security.

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Why do you want to work for Raising Cane’s Chicken Fingers?

Express your admiration for Raising Cane’s values, culture, and commitment to quality. Mention how these align with your personal work philosophy and how you look forward to contributing to the team.

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How flexible are you with working different shifts?

Outline your availability and willingness to work varying shifts, including weekends and holidays. Highlight your adaptability and readiness to meet the restaurant's needs.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
March 18, 2025

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