Hourly Restaurant Manager - job 1 of 2

As an Hourly Restaurant Manager at Raising Cane’s, key responsibilities include supporting the Restaurant Leader in daily operations, ensuring all work meets Raising Cane’s high standards, managing cash handling, and providing excellent customer service. You’re also tasked with directing crewmembers, overseeing cleanliness, and authorizing functions that require managerial approval during your shifts.

To qualify for the Hourly Restaurant Manager position at Raising Cane’s, candidates should have at least 1 year of restaurant or retail management experience. A high school diploma or equivalent is preferred, along with strong organizational skills, the ability to manage multiple priorities, and proficiency in technology systems. Applicants must also be at least 18 years old and possess effective communication skills.

Hourly Restaurant Managers at Raising Cane’s enjoy an impressive benefits package that includes medical, dental, vision, and pharmacy benefits. Additionally, there's a 401(k) plan with employer match, tuition reimbursement, and paid time off, as well as Pet Insurance. The position also features competitive pay along with monthly bonuses based on restaurant sales!

At Raising Cane’s, our culture focuses on teamwork, community, and providing excellent customer service. As an Hourly Restaurant Manager, you play a crucial role in upholding this culture by leading your team with positivity, recognizing their efforts through reward programs, and ensuring that every customer enjoys their experience at our restaurants. This environment allows for personal growth and ensures we all strive to 'Raise the Bar'.

The typical work environment for an Hourly Restaurant Manager at Raising Cane’s involves a fast-paced kitchen setting where physical exertion is required, including standing, walking, and lifting. You’ll be working both indoors and outdoors in various temperatures, managing operations during peak times, and interacting with customers. The role demands adaptability to ensure all team and customer interactions are handled effectively.

To ensure high customer satisfaction, I focus on training my team to provide exceptional service, actively listen to customer feedback, and implement changes as necessary. I would also encourage a friendly, welcoming atmosphere by being present and engaging with customers during their visits.

In my previous roles, I successfully managed teams by clearly communicating expectations, delegating tasks effectively, and fostering an environment of teamwork. I also prioritized ongoing training and development, which helped the team perform efficiently even during the busiest shifts.

When conflicts arise among team members, I address them promptly by first listening to each person's perspective. I focus on finding common ground and facilitating a discussion that leads to a mutual understanding, reinforcing our team's values and the importance of collaboration.

I implement strict protocols for inventory management to keep track of stock levels and minimize waste. For cash handling, I ensure my team is well-trained on the register and cash procedures, conducting regular audits and checks to maintain accuracy and accountability.

Motivating my team involves recognizing their hard work through verbal praise, rewards, and creating a positive environment. I establish clear performance goals and encourage feedback, which fosters a sense of ownership and engagement among team members.

My approach to training new crew members is hands-on and interactive. I believe in starting with an overview of our mission and culture, followed by shadowing experienced staff and then gradually increasing their responsibilities along with continuous support and feedback.

I prioritize tasks during peak hours by assessing immediate customer needs first, ensuring team roles are clear, and delegating responsibilities effectively. I remain flexible, adjusting plans as necessary while maintaining focus on service and operational standards.

Essential qualities of an Hourly Restaurant Manager include strong leadership and communication skills, the ability to multitask, a customer-focused mindset, and adaptability. Additionally, having a solid grasp of restaurant operations and a passion for food service greatly contributes to the role.

In a previous role, I initiated a crew recognition program where we celebrated monthly achievements. This not only boosted morale but also increased motivation across the team. As a result, we saw a significant improvement in customer service ratings and team retention.

I understand that Raising Cane’s mission is to serve the best chicken finger meals while fostering a strong community and culture. Their values focus on quality, teamwork, and making a positive impact, which resonates with my own beliefs in the importance of creating memorable dining experiences.