Automotive Booker/Timekeeper - Mercedes-Benz

As an Automotive Booker/Timekeeper at Rallye Mercedes, you'll be responsible for coding warranty claims in line with Mercedes-Benz policy, making sure to consult with the Shop Manager regarding any warranty procedures. Additionally, you'll keep accurate records of technician clock times, populate repair estimates, mentor technicians on recording policies, and ensure that all time documentation is up-to-date and accurate. Your role is crucial to maintaining quality service and efficiency in the Service Department.

To be considered for the Automotive Booker/Timekeeper role at Rallye Mercedes, a clean and valid Driver’s License and automotive timekeeping or warranty experience are preferred. Experience within a Mercedes-Benz service environment is also advantageous, alongside a basic understanding of automotive technical concepts. Familiarity with CDK and MPI systems will further support your application for this pivotal role in the Service Department.

Rallye Mercedes provides an attractive benefits package for its Automotive Booker/Timekeeper employees, which includes medical, dental, and vision coverage for both employees and their families. Employees also receive company-paid life insurance, optional additional coverage, and access to voluntary short-term and long-term disability benefits. Included are paid time off, paid holidays, and a robust 401K plan, showcasing our commitment to employee well-being and work-life balance.

While experience in a Mercedes-Benz dealership is preferred for the Automotive Booker/Timekeeper role at Rallye Mercedes, it is not strictly required. What's essential is your passion for the automotive industry and relevant automotive timekeeping or warranty experience. Your ability to learn quickly and adapt to our standards will be key to your success in this position.

The salary range for the Automotive Booker/Timekeeper position at Rallye Mercedes is competitive, starting at $55,000 annually and potentially reaching up to $70,000. This pay reflects the importance of this role within our Service Department and our commitment to attracting skilled automotive professionals who can contribute to our reputation for excellence.

To ensure accuracy in processing warranty claims, it's critically important to familiarize yourself with Mercedes-Benz policies and procedures. Being proactive in consulting with the Shop Manager or Warranty Administrator can provide clarity on any complicated claims. Regular audits of your records and staying updated on recalls and campaigns will further enhance your effectiveness in this role.

When answering about your experience with CDK and MPI systems, focus on any specific automotive roles where you've utilized these systems. Discuss how you managed technician scheduling, tracked clock times, or supported warranty claims processing using these systems. If you have relevant statistics or achievements, share them to demonstrate your capability.

Mentoring technicians on time recording involves regular training sessions to ensure they understand the importance of accurate documentation. Share best practices and offer hands-on guidance. It's also beneficial to create an open line of communication where technicians feel comfortable seeking help or clarification regarding timekeeping policies.

Staying updated with the latest recalls and technical documents is critical in the automotive field. Best practices include subscribing to industry newsletters from manufacturers, participating in professional automotive forums, attending workshops, and regularly reviewing official communications from Mercedes-Benz. Keeping a dedicated schedule for reviewing updates will help ensure you’re always informed.

Teamwork is essential in the role of Automotive Booker/Timekeeper because success relies on collaboration between various roles in the dealership. Whether it's communicating with technicians regarding their time documentation or working alongside the Service Director to ensure operational efficiency, teamwork fosters a positive and productive work environment, ultimately enhancing the quality of service provided to customers.

Anticipating challenges such as discrepancies in time recording or warranty claim rejections is part of the job. To address these, implementing a robust verification system to double-check records and proactively engaging with technicians can minimize errors. Staying organized and facilitating open channels of communication with all team members can help streamline processes.

In handling disputes regarding recorded hours, it's important to approach the situation with patience and diplomacy. Discuss the specific hours in question with the technician, listening to their perspective. Reviewing records together can often clear up misunderstandings and foster a spirit of teamwork while ensuring proper timekeeping standards are upheld.

The most critical aspect of being an Automotive Booker/Timekeeper is attention to detail. Your ability to accurately interpret manufacturer warranty guidelines, maintain meticulous records, and provide strong support to technicians directly impacts the efficiency of the Service Department. Commitment to ongoing learning and adapting to policy changes is equally important.

In a fast-paced Service Department, prioritization begins with a clear understanding of both immediate and long-term tasks. Implementing a priority list every morning, assessing task deadlines, and communicating effectively with your team can help you manage time and ensure all critical tasks are addressed promptly, contributing to overall departmental efficiency.

Highlighting unique skills or experiences that align with the Automotive Booker/Timekeeper role can help set you apart. Perhaps you have extensive experience working closely with technicians or you’ve streamlined warranty processes in previous roles. Discuss how these experiences have prepared you to enhance operations at Rallye Mercedes.