Job details

Service Desk Technician II

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Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting.  We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently.

Responsibilities

Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively
Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals
Install, configure, and maintain software applications and operating systems on desktops and laptops
Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner
Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained
Assist with IT projects, including software upgrades, hardware deployments, and system migrations
Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge

Knowledge, Skills, & Abilities

Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms
Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts
Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely
Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders
Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines

Bachelor's degree in Information Technology, Computer Science, or related field or equivalent job experience
Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required

Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays

Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.

Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

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What You Should Know About Service Desk Technician II, Rea

Join Rea as a Service Desk Technician II and be an essential part of our growing Top 100 business advisory and accounting firm! At Rea, we prioritize a ‘People First’ culture, ensuring our employees' well-being and professional development. With over 400 skilled professionals throughout Ohio, we maintain a work-life balance that resonates with our values. In this role, you will provide top-notch technical support for our internal staff, tackling everything from hardware to software and network-related issues. Your excellent communication skills and strong technical background will be crucial as you assist colleagues over the phone, via email, or in person. You'll diagnose and resolve technical hiccups related to a variety of devices and collaborate closely with fellow IT pros to tackle complex issues. We’re looking for someone who is eager to document support activities, contribute to IT projects, and stay updated with the latest tech trends. If you have a Bachelor’s degree in Information Technology or a related field, 2-3 years of experience in technical support, and a knack for customer service, we'd love to hear from you. Plus, enjoy competitive compensation and a variety of benefits that make working at Rea an enriching experience!

Frequently Asked Questions (FAQs) for Service Desk Technician II Role at Rea

What are the primary responsibilities of a Service Desk Technician II at Rea?

As a Service Desk Technician II at Rea, your primary responsibilities include providing technical support to internal staff, diagnosing and resolving hardware, software, and network issues, and documenting all support activities in our ticketing system. You will also assist with IT projects and collaborate with colleagues to resolve complex problems.