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Provider Success Manager - East

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As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate with the Customer Success Manager and are responsible for scheduling education, shadow, and debrief sessions, as well as building relationships with individual clinicians. You will identify and escalate barriers to adoption, as well as recommend opportunities to improve onboarding, clinician communication and user feedback processes. This role reports directly to the Director of Provider Success, and works closely with Customer Success, Sales, Marketing, Product and Engineering teams to ensure an outstanding experience with Regard. We're open to considering candidates in major metropolitan areas in the Eastern half of the country. This role requires travel 75% of the time.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

Responsibilities:

The primary responsibility of the Provider Success Manager is to plan, manage, and oversee the entire user education strategy for the client, including ensuring deadlines are met, adjusting education techniques based on need, monitoring trainer progress to ensure training assignments are completed, and reporting progress to client project team and leadership.

User Acceptance Testing (UAT) phase: Work with client leadership to identify ideal User Acceptance Testers who will first go live on the tool and provide feedback, schedule education/shadow and debrief sessions, complete and post daily recap of each session including observations, issues, feedback and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted.

Roll-out/Expansion Phase: Obtain names and schedules of all providers who will be using Regard. Schedule education, shadow, and debrief sessions. Complete and post daily recap of each session including observations, issues, feedback, and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted. Email product updates as they are released

Maintenance: Conduct on-site check-in or refresher sessions quarterly for clients with less than 80% adoption and twice per year for clients with greater than 80% adoption. Complete and post on-site recaps. Monitor utilization and prompt use as needed. Quarterly visits to each site, status/resolution of feedback submitted. Email product updates as they are released.

Qualifications:

4+ years of experience in healthcare, software application end user education, or related field
Experience working with physicians or in a hospital setting
Able to confidently interface with physicians
Must be within an hour driving distance from a major airport and able to travel 75% of the time

Preferred Qualifications:

Familiarity with adult learners, in-person and virtual training
Experience as an EHR (Epic or Cerner) Principal or Credentialed Trainer
Exceptional organizational skills and project management experience

Comp | Perks | Benefits

Eligible for equity
99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
18 PTO days/yr + 1 week holiday break
Annual $750 learning & development stipend
Company-sponsored team retreat + social events
A sabbatical program

$100,000 - $130,000 a year

At Regard, we carefully consider a wide range of factors when determining compensation, including your skills, qualifications, location, and experience. We expect the base salary range for this position to be $100,000 to $130,000. This is subject to change and may be modified in the future. We encourage all interested candidates to apply.

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

All candidates must successfully complete a background check as part of the hiring process.

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What You Should Know About Provider Success Manager - East, Regard

As a Provider Success Manager at Regard, you'll play a pivotal role in revolutionizing healthcare by managing the education process and nurturing relationships with providers across various client organizations. In this exciting position, you will collaborate closely with our Customer Success Manager, taking the lead on scheduling educational sessions, shadowing, and debrief discussions while fostering solid connections with individual clinicians. Your keen ability to identify obstacles to adoption will be invaluable as you advocate for improvements in clinician communication and feedback processes. Reporting directly to our Director of Provider Success, you'll work seamlessly alongside our Sales, Marketing, Product, and Engineering teams to guarantee exceptional experiences for our users. At Regard, we’re on a mission to deliver world-class healthcare to everyone through our state-of-the-art, automated diagnosis tool, which streamlines clinical and financial workflows. This role is dynamic, allowing you to travel 75% of the time, and we invite candidates from major metropolitan areas in the Eastern U.S. to apply. Join us in leading the transformation of the healthcare industry and ensuring that physicians and patients alike benefit from optimized experiences with our groundbreaking technology!

Frequently Asked Questions (FAQs) for Provider Success Manager - East Role at Regard

What are the main responsibilities of a Provider Success Manager at Regard?

The Provider Success Manager at Regard is primarily responsible for planning and overseeing the user education strategy for our clients. This includes managing training sessions, monitoring educational progress, and ensuring that all deadlines are met for onboarding processes. The role also involves liaising with client leadership for User Acceptance Testing, capturing feedback, and ensuring that clinicians efficiently use the Regard tools.