About Us

Remo is building the new standard of dementia care. As a virtual provider, our expert clinical team designs care around patient and family needs (instead of a one-size-fits-all approach). Our care model empowers patients to age in place, surrounded by those they love. We also empower family caregivers with a vibrant community of other caregivers, expert content, and tools to manage the path ahead. With Remo, patients and caregivers get the support they deserve and providers get the job satisfaction they crave.

About the Role 

The Director of Practice Operations will lead Remo into new markets as we scale our service to more dyads. This is a leadership role responsible for practice quality, efficiency, and value creation for the families we serve. It’s perfect for an operator who cares deeply about patient experience, possesses expert knowledge of practice operations in a value-based care setting, appreciates the value of multidisciplinary teams, and has a strategic mind.  

This role will open and manage clinic performance in new markets, ensuring we deliver world-class care to families. Built for the consummate team player, this is a highly cross-functional role where you will:

• Set realistic targets with Business Operations, Finance, and Growth.

• Enable our Clinical teams to deliver exceptional care.

• Collaborate with Product to measure and improve the patient and provider experience.  

If applying your passion, experience, and skills to redefine the standard of dementia care sounds exciting, this job is for you. 

What You’ll Be Doing

Business strategy 

• Work closely with Business Operations, Finance and Growth teams to set achievable goals on a monthly, quarterly and annual basis; iterating as business needs evolve over time 

• Codify best practices to build the playbook for opening additional markets

Clinic operations & management 

• Support provider recruitment to ensure our virtual clinic is staffed appropriately to achieve revenue goals and meet customer demand 

• Oversee the end-to-end provider licensing, credentialing and enrollment process as we scale operations in new markets  

• Build out robust provider onboarding processes to reduce practice variation and ensure all Remo providers are ready to work at top of license from day 1 

• Manage day-to-day operations of our virtual clinic (running daily huddles etc), focusing on clinic capacity, efficiency and quality of care 

Compliance & regulatory 

• Work closely with General Counsel to ensure compliance with state regulations as we expand into new markets

• Collaborate with Business Operations team to ensure Remo’s compliance with CMS’s GUIDE model requirements 

• Stay abreast of movement on the regulatory landscape, monitoring potential changes to telehealth policy, billing requirements, new codes etc that may impact clinic operations  

Reporting & analytics 

• Monitor practice performance on an ongoing basis – build out a structure to measure, report out on and analyze clinic operations 

• Work closely with Product team to iterate on how our technology continually drives improved clinical efficiency  

Team leadership

• Build and maintain a high performance culture aligned with Remo’s values.

• Oversee RCM (Revenue Cycle Management) and LC&E departments (Licensing, Credentialing, and Enrollment). 

• Regularly report out Remo’s executive team on market results, needs, and opportunities.

You May Be A Good Fit If You

• Have at least 8 years in healthcare program management or clinical operations 

• Have at least 5-7 years of experience with practice operations 

• Have successfully opened a new market for an organization delivering telehealth 

• Have exceptional project management skills; you possess an innate understanding of how to break down a complex project and manage all parts of it to completion  

• Are goal-oriented and highly organized

• Have your own engine. You see what needs to be done and raise your hand, versus needing to be told what to do and how to do it 

• Are an expert communicator and have excellent written/verbal communication skills

You’re The Ideal Candidate If You 

• Have at least 2 years working in digital health organizations that deliver virtual care 

• Care deeply about making a difference and delivering better care to older adults 

• Are comfortable making decisions with incomplete or ambiguous information in pursuit of the best path forward

Medical

• 100% Company-paid medical premiums for you and your dependents with HSA options

• Dental and vision plans (50% company-paid premium on employee’s dental plan)

• Dependent care FSA

Financial

• 100% 401(k) match of up to 4%

• $80 / month stipend for cell and wifi

Time Off

• 20 days of PTO and 11 paid holidays

• 5 days sick leave

• 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents

• Bereavement leave and pregnancy loss leave

Opt-In Ancillary Options:

• Short-term and long-term disability insurance

• Life insurance

• Critical illness, accident, and hospital indemnity insurance

• Pet insurance

• Legal advice

• Identity theft protection

• Doctegrity for you and your family in your household

Remo aims to reduce health inequities by improving access to affordable, high-quality dementia care. Embracing diversity and equal opportunity are core to that mission--these principles shape our culture, the products we build, and the services we deliver. We celebrate a variety of backgrounds, perspectives, and skills, reflecting the diversity of the caregivers and patients we serve.

We use E-Verify to confirm the identity and employment eligibility of all new hires: Participation Poster (PDF), Right to Work Poster (PDF)