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Sr. Deployment Manager Digital Health / Customer Success Manager

Join an innovative, fast-growing scale-up and lead the deployment of our remote monitoring solutions in Germany! If you're passionate about German healthcare challenges and have a strong entrepreneurial mindset, we want you on our team! 🚀


1️⃣ About the job

📝 Your role


As a (Sr.) Deployment Manager, you will be responsible for successfully implementing our oncology remote monitoring solutions within German hospitals and practices. From the initial partnership agreement to full-scale adoption, you will ensure seamless integration and optimal usage of our technology.

What Your Day-to-Day Will Look Like

  • Deployment & Adoption: Oversee the full deployment process and support solution adoption in healthcare facilities.

  • On-Site Presence & Training: Spend 50%+ of time in the field, train medical teams, audit care pathways, and lead change management.

  • Stakeholder Engagement: Build strong relationships with healthcare professionals (doctors, nurses, paramedics, administrators).

  • Data Analysis & Continuous Improvement: Analyze usage data, identify adoption barriers, and propose tailored solutions to boost engagement.

  • Field Insights & Product Enhancement: Act as the voice of the field to improve the product and contribute to deployment methodology optimization.

2️⃣ Who we're looking for / Preferred profile

  • Language & Location: You speak German, English and a bit of French (very good level is preferred) and are based anywhere in Germany.

  • Healthcare Expertise: You have 5 to 10 years of experience in deploying (digital) healthcare solutions either in a provider setting or as a consultant.

  • German Healthcare System Knowledge: You are deeply familiar with the healthcare ecosystem in Germany and understand its regulations, workflows, and challenges.

  • Interpersonal & Communication Skills: You excel at building trust with stakeholders, understanding their pain points, and persuading them to embrace change.

  • Analytical & Problem-Solving Ability: You can assess complex situations, analyze data, and design effective action plans.

  • Creative Thinking: You are solution-oriented and can develop innovative strategies to drive adoption and engagement.

  • Project Management Excellence: You are highly organized, detail-oriented, and have a proven track record of successfully managing projects.

  • Autonomous & Entrepreneurial Spirit: You thrive in fast-paced environments and are excited to launch and scale a new market.

💛 Resilience is the company for you if you want :

  • Autonomy & ownership in shaping deployment strategies in a new market.

  • Being part of a fast-growing scale-up environment with room for career growth.

  • Mission-driven team committed to improving patient care.

  • Flexible working conditions, with a mix of remote and field-based work.

3️⃣ Recruitment process

An initial screening call (15 minutes) will be made by the HR team to validate that you meet the requirements. You will then have a meeting with the Operations team and Daniel, our head of Germany.

GDPR : Your personal data will be processed for the purposes of recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. They will be available only for people involved in the process and erased after 2 years of inactivity.

Under GDPR and as Resilience attach great importance to privacy, please note that you have the right to request access to your personal data, to request that your personal data be rectified or erased. The Data Protection Officer can be contacted at privacy@resilience.care

For more information, please check our privacy policy.

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What You Should Know About Sr. Deployment Manager Digital Health / Customer Success Manager, Resilience Care

Exciting opportunities await you at Resilience as a Sr. Deployment Manager in Digital Health! If you're passionate about enhancing healthcare in Germany, this is your chance to make a significant impact. In your role, you'll take charge of the deployment of our innovative oncology remote monitoring solutions in hospitals and practices throughout the country. Imagine being at the forefront of healthcare transformation, from the moment a partnership is signed to when our solutions are fully integrated and utilized. Your days will be dynamic—spending over half your time in the field, you'll train medical teams, engage with healthcare professionals, and navigate the complexities of the German healthcare ecosystem. Your expertise will be invaluable as you analyze data to identify barriers to adoption and propose tailored solutions to boost engagement. With around 5 to 10 years of experience in deploying digital healthcare solutions, you'll leverage your deep understanding of the German healthcare system to build trust and foster change among stakeholders. Your project management skills will shine as you work autonomously in a fast-paced environment, helping to shape deployment strategies that not only improve patient care but also open new market opportunities. Join us in our mission-driven team and enjoy the flexibility of a mix of remote and field-based work as we revolutionize patient monitoring together!

Frequently Asked Questions (FAQs) for Sr. Deployment Manager Digital Health / Customer Success Manager Role at Resilience Care
What are the main responsibilities of the Sr. Deployment Manager at Resilience?

The Sr. Deployment Manager at Resilience is responsible for overseeing the entire deployment process of oncology remote monitoring solutions within German hospitals. This includes ensuring adoption, conducting on-site training, engaging with healthcare professionals, analyzing usage data for continuous improvement, and acting as the field voice to influence product enhancement.

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What qualifications are required for the Sr. Deployment Manager position at Resilience?

Candidates for the Sr. Deployment Manager role at Resilience should have 5 to 10 years of experience in deploying digital healthcare solutions, strong knowledge of the German healthcare system, and excellent interpersonal skills. Proficiency in German and English is essential, and familiarity with French is a plus.

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How does the Sr. Deployment Manager contribute to patient care at Resilience?

In the Sr. Deployment Manager role at Resilience, you'd directly contribute to patient care by effectively implementing remote monitoring solutions that improve healthcare delivery. By fostering collaboration within healthcare teams and enhancing technology adoption, you'll help ensure that patients receive timely and effective monitoring and care.

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What does a typical day look like for a Sr. Deployment Manager at Resilience?

A typical day for a Sr. Deployment Manager at Resilience involves a mix of fieldwork and data analysis. You’ll spend more than half your time on-site training healthcare professionals, auditing care pathways, and building relationships, while also analyzing data to identify barriers to technology adoption and recommending improvements tailored to healthcare facilities.

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What kind of work environment can I expect as a Sr. Deployment Manager at Resilience?

As a Sr. Deployment Manager at Resilience, you can expect a flexible work environment that combines remote and field-based tasks. You'll be part of a fast-paced, mission-driven team where autonomy is encouraged, allowing you to shape deployment strategies and contribute significantly to transforming healthcare.

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Common Interview Questions for Sr. Deployment Manager Digital Health / Customer Success Manager
Can you describe your previous experience in deploying healthcare solutions?

In your response, highlight specific projects where you led deployments, discuss the methodologies you employed, and the outcomes achieved. It’s important to detail the challenges you faced and how you overcame them, demonstrating your problem-solving skills and understanding of the healthcare landscape.

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How do you build trust with healthcare providers?

To answer this, discuss your approach in engaging with stakeholders. Share examples where active listening, understanding their pain points, and providing tailored solutions contributed to building strong relationships. Illustrate how you have successfully navigated challenges and facilitated change within a medical team.

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What strategies do you use to analyze data and drive adoption of new technologies?

Talk about specific analytical tools or methodologies you utilize to assess usage data. Explain how you interpret the data to identify barriers and create effective action plans to increase technology adoption, providing concrete examples from past experiences.

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How do you manage conflicts that arise during deployment?

In your answer, emphasize your conflict resolution skills by providing examples of past conflicts and how you managed them. Focus on your ability to remain calm, identify the root cause of the conflict, and mediate discussions that lead to mutually beneficial outcomes for all stakeholders.

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What motivates you to work in the healthcare industry?

Here, share your personal passion for improving patient care. Discuss specific experiences that ignited your interest, and how that motivation drives your work and influences your commitment to deploying effective healthcare solutions.

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How do you stay updated with healthcare regulations and trends in Germany?

Discuss your strategies for continuous learning, such as attending industry conferences, accessing healthcare publications, and participating in professional networks. Highlight specific resources and how they enhance your ability to operate within the rapidly evolving landscape of German healthcare.

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What project management tools do you find most effective for deployment?

Mention specific project management tools you've successfully used, such as Asana, Trello, or Microsoft Project. Describe how these tools help you keep projects organized, track progress, and communicate effectively with your team and stakeholders.

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How do you assess the impact of your deployments?

In your response, explain the metrics you use to evaluate the success of your deployments. This can include patient satisfaction scores, usage data, and feedback from healthcare professionals. Provide examples of how you’ve adjusted strategies based on these assessments.

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Describe a time when you had to adapt your strategy in response to feedback.

Provide a specific example of a situation where stakeholder feedback prompted you to modify your deployment strategy. Explain how you assessed the feedback, the adaptations you made, and the positive outcomes that resulted from your flexibility.

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What unique qualities do you bring to the Sr. Deployment Manager role at Resilience?

Focus on your unique combination of healthcare expertise, project management skills, and interpersonal abilities. Provide instances where these qualities have led to successful deployments in the past, ensuring to link each quality back to how they will benefit the role at Resilience.

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DATE POSTED
March 14, 2025

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