(Junior) Customer Success Manager (m/w/d)

As a Junior Customer Success Manager at roadsurfer, you'll be the first point of contact for both potential and existing customers. Your responsibilities will include providing guidance about our rental services and subscription options, as well as resolving customer challenges through first-level support. You'll also handle booking modifications and work closely with teams across the company to enhance our service quality.

While direct experience in customer service is a plus, roadsurfer welcomes any candidates with a talent for communication and a passion for helping others. Proficiency in both German and English is essential, and experience with support tools like Zendesk can be advantageous. Importantly, a genuine enthusiasm for camping and travel will set you apart as the ideal candidate.

Yes, the Junior Customer Success Manager role at roadsurfer is designed with flexibility in mind. You can choose to work from our beautiful office in Munich or remotely from wherever you prefer, even abroad for a month each year! We emphasize a healthy work-life balance and accommodate individual scheduling preferences.

At roadsurfer, we prioritize your personal and professional growth. Upon joining as a Junior Customer Success Manager, you'll benefit from an individualized Growth Plan tailored to your career aspirations, along with access to our in-house academy to develop your skills further.

The salary for the Junior Customer Success Manager position at roadsurfer varies depending on experience, ranging from €2,600 to €3,000 per month. We also ensure your work-life balance is respected and typically finalize schedules well in advance.

In responding to this question, be sure to highlight a specific example where you went above and beyond for a customer. Describe the situation, the actions you took, and the positive outcome, showcasing your communication skills and your ability to stay calm under pressure.

When handling complaints, it’s important to listen actively and empathize with the customer’s frustration. Communicate clearly to understand the issue and offer thoughtful solutions. Provide a succinct example from your experience where you successfully resolved a complaint.

Emphasize your proactive approach, such as checking in regularly with customers, asking for feedback, and swiftly addressing any concerns. Discuss how understanding customer needs can help tailor your service to enhance their experience.

Share your strategy for prioritizing customer requests—consider using a method such as categorizing inquiries by urgency or complexity. Provide an example of how this helps maintain service standards and effectively manage workload.

Here, you can express your passion for helping others and your enjoyment in creating positive experiences for customers. Refer to a moment in your career that made this passion clear and how it drives you to excel in the role.

Outline the tools and techniques you use to remain organized, such as digital task lists, calendar reminders, and prioritization methods. Highlight a specific occasion where your organizational skills helped you manage a busy period effectively.

Summarize a specific experience and detail how your efforts positively impacted the customer’s experience or outcomes. Showcase initiative and a strong commitment to customer success.

Discuss how teamwork enhances customer service, improving communication and service delivery. Share your thoughts on collaborating with various teams, such as sales and product development, to provide customers with a seamless experience.

Talk about techniques you use to stay calm, such as practicing empathy and placing yourself in the customer's shoes. Explain how keeping a positive mindset can de-escalate situations and help facilitate constructive outcomes.

Showcase your knowledge of roadsurfer's offerings, including rental services, subscriptions, and unique camping spots. Highlight how your understanding of the brand enhances your ability to succeed as a Junior Customer Success Manager.