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Content & Social Media Lead

About Roam

At Roam, we're on a mission to make homeownership truly affordable again. 

We started Roam because we saw something deeply unfair happening: homeownership, the foundation of financial security and building a brighter future, was becoming impossible for millions of hardworking people. With rising interest rates shutting people out, home ownership is a distant dream rather than an achievable reality for many.

We’re helping people reclaim their dream of owning a home by taking advantage of assumable mortgages. These are low-interest loans that sellers can pass directly to buyers, saving them up to 50% on their monthly payments compared to today's traditional mortgages. Our platform makes it easy for buyers to find homes with assumable mortgages, and we guide them every step of the way.

Joining Roam means working on something truly impactful: helping people afford their dream homes, build lasting wealth, and create brighter futures for themselves and their families.

About the role

We are looking for an experienced Content & Social Media Lead to manage the content planning, creation, story ideation and communication for Roam’s organic social channels (Meta, TikTok, LinkedIn, YouTube, X and Reddit). This role requires creativity, strategic thinking, and a strong grasp of social media trends.

You'll collaborate with internal teams and content creators to develop and execute engaging content that drives brand awareness and trust. Success in this role will require a keen eye for compelling and innovative content, design, passion for storytelling, and a data-driven approach to experimentation and growth. Skills in shooting and editing video are a major plus.

This role is based in NYC and reports to Roam’s Head of Marketing. 

What you’ll do

  • Strategize: Develop and execute the vision for Roam’s organic social media program, leveraging data and insights to engage and grow our audience. 

  • Create & Manage Content: Oversee the production of multi-channel content (TikTok, Meta, LinkedIn, Blog) ensuring a consistent brand voice and engaging storytelling. 

  • Synthesize & Write: Guide creators and partners through succinct creative briefs, and communicate complex topics in clear language tailored for different audiences.

  • Collaborate: Work cross-functionally with marketing, sales, product, design, and agency partners to align content with new product launches, campaigns, sales motions, etc.

  • Monitor: Keep a daily pulse on macroeconomic, real estate and mortgage category trends, and leverage insights to drive new conversations online.

  • Optimize: Track social media performance, analyze trends, and adjust strategy to maximize engagement, iterating swiftly to reach audiences effectively.

  • Moderate & Engage: Act as the brand’s voice on social platforms, fostering relationships with audiences and influencers, and moderate online communities as needed.

  • Experiment & Innovate: Stay on top of industry trends and test new formats, platforms, and approaches to drive growth.


About you

We value bold, self-directed people who carry themselves with urgency. Our team has a bias for action, a need for speed, and a soft spot for those who sweat the details. We think if you have the following skills, experience, and attributes, you’d be successful at Roam in this role:

  • 5+ years of experience in social media management, content marketing, or a related role.

  • Proven track record of growing brand awareness and engagement through organic social strategies.

  • Strong writing and storytelling skills, with experience crafting engaging social content.

  • Familiarity with performance analytics and the ability to leverage data for content optimization.

  • Ability to manage multiple projects and collaborate across teams.

  • Experience in real estate, fintech, or a startup environment is a plus.

About us

We are an early-stage startup, and our compensation is commensurate with our stage, size, and level of investment. In accordance with New York City law, the base salary range for this role, if filled within New York City, is $100,000-140,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.

The heart of our mission is addressing inequity in housing affordability. We’re here to change the status quo through the company we build and the products we launch. We celebrate a diversity of perspectives and backgrounds on our team in order to reflect the customers we serve. We are an opportunity employer. 

#New York City

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What You Should Know About Content & Social Media Lead, Roam

Join Roam as our Content & Social Media Lead, where you will be at the forefront of making homeownership affordable for all. Located in the vibrant New York City, you will play a vital role in our mission to help hardworking individuals reclaim their dream of owning a home. You’ll take the reins on content planning and creation across our organic social channels, including Meta, TikTok, LinkedIn, YouTube, X, and Reddit. Your creativity and strategic thinking will shine as you craft engaging stories that resonate with diverse audiences. Collaborating closely with internal teams and content creators, your goal will be to drive brand awareness and foster trust in our innovative platform that leverages assumable mortgages. This role isn't just about content; it’s about making a significant impact. With a keen eye for compelling storytelling and data-driven insights, you’ll monitor trends in the real estate and mortgage sectors, iteratively adapting our strategy for maximum engagement. Plus, your skills in video shooting and editing can elevate our content even more! Roam is a team that values bold, action-oriented individuals who thrive in a fast-paced environment. If you have a passion for social media and want to be part of something truly meaningful, this is your chance to help shape the future of homeownership.

Frequently Asked Questions (FAQs) for Content & Social Media Lead Role at Roam
What are the main responsibilities of the Content & Social Media Lead at Roam?

As the Content & Social Media Lead at Roam, your main responsibilities will include strategizing and executing the vision for our organic social media program, creating and managing multi-channel content, guiding creators through creative briefs, monitoring real estate trends, analyzing social media performance, and engaging with audiences online. Your focus will be on building brand awareness through creative storytelling.

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What qualifications do I need to apply for the Content & Social Media Lead position at Roam?

To apply for the Content & Social Media Lead position at Roam, you should have at least 5 years of experience in social media management or content marketing. Strong writing and storytelling skills are essential, along with a proven track record of growing brand engagement through organic social strategies. Familiarity with performance analytics and the ability to handle multiple projects seamlessly are also important.

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How does Roam measure the success of its content strategy?

At Roam, the success of our content strategy is measured through data-driven performance analytics. We track social media engagement metrics, analyze trends, and assess how well our content resonates with audiences. Based on this information, we adjust our strategies to maximize engagement, ensuring our message about affordable homeownership reaches those who need it.

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What kind of content will I be creating as a Content & Social Media Lead at Roam?

As Roam's Content & Social Media Lead, you will be responsible for creating diverse content types across various platforms such as TikTok, LinkedIn, and YouTube. This can include video stories, engaging posts, infographics, and blog articles. Your focus will be on ensuring a consistent brand voice while creatively communicating complex topics related to homeownership and the real estate market.

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What does the team culture look like at Roam for the Content & Social Media Lead?

The culture at Roam is dynamic and collaborative, valuing boldness and urgency. As the Content & Social Media Lead, you will work closely with marketing, sales, and product teams to align strategies. We celebrate diverse perspectives, encourage innovation, and prioritize a fast-paced, action-oriented environment where your creativity can thrive.

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Common Interview Questions for Content & Social Media Lead
How do you plan and organize content for diverse platforms as a Content & Social Media Lead?

Planning and organizing content for multiple platforms requires a strategic approach. I begin by researching audience interests on each platform, creating a content calendar that aligns with key marketing initiatives. I prioritize content types based on platform strengths—like videos for TikTok and informative posts for LinkedIn. Regular collaboration with teams also ensures we're aligned and can efficiently adjust our strategies.

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Can you provide an example of a successful social media campaign you led?

Certainly! One successful campaign I led focused on promoting a new product launch. I utilized storytelling to showcase customer success stories on Instagram and LinkedIn, and paired this with interactive content on TikTok. We closely monitored engagement metrics, which indicated significant grassroots support and helped increase our brand awareness by over 30% during the campaign.

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How do you stay updated on social media trends?

Staying updated on social media trends is crucial in this fast-paced environment. I regularly follow industry blogs, social media news outlets, and attend webinars. Engaging in communities where marketers share insights also helps me gain new perspectives. Additionally, I make it a point to monitor competitors' strategies to identify emerging trends that could be useful for our content.

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What role does data play in your content strategy?

Data plays a vital role in shaping my content strategy. By analyzing engagement metrics, audience interactions, and conversion rates, I can identify what resonates most with our audience. This allows me to create more tailored content, optimize our posting schedule, and pivot our approaches based on comprehensive insights, ensuring that we effectively engage and grow our audience.

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How do you manage multiple projects and deadlines in a fast-paced environment?

Managing multiple projects involves strong organizational skills and prioritization. I utilize project management tools to track deadlines and set milestones for each task. Frequent communication with team members helps ensure everyone is aligned and on track. I also regularly reassess priorities to adapt to any changes, keeping the flow of work smooth and efficient.

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What types of content do you find most engaging on social media?

Engaging content often includes authentic storytelling, visual elements like images and videos, and interactive components such as polls or Q&A sessions. Content that evokes emotions or encourages discussions tends to perform well. I also find that educational content providing value or insights resonates strongly with audiences, particularly in the real estate sector.

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How would you approach creating content for a new product launch at Roam?

For a new product launch at Roam, I would first gather insights from relevant stakeholders about the product’s unique features and benefits. Then I would create a content strategy that includes teasers leading up to the launch, educational posts explaining the product's advantages, and testimonials or case studies post-launch. This multi-phase approach creates excitement and builds trust in our messaging.

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How do you ensure a consistent brand voice across different channels?

Ensuring a consistent brand voice requires establishing clear guidelines that outline how our brand communicates. I create detailed creative briefs for all content creators that highlight the tone, style, and messaging goals. Equally important, I regularly review content across platforms to ensure it aligns with our brand voice, making adjustments as necessary to maintain consistency.

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How do you engage with the audience on social media platforms?

Engaging with the audience starts with actively monitoring our social channels for comments, messages, and mentions. I prioritize timely responses to foster a sense of community. Additionally, I host interactive sessions such as live Q&As and create polls to encourage participation. Building personal connections with our audience helps create loyalty and trust in the Roam brand.

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What do you believe sets Roam apart in the real estate market?

Roam stands out in the real estate market through our commitment to helping people navigate the complexities of homeownership by leveraging assumable mortgages. Our innovative approach significantly reduces financial barriers for buyers, making homeownership attainable again. By focusing on affordability and accessibility, we are reshaping the market landscape and providing real solutions for individuals seeking to secure their future.

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Full-time, on-site
DATE POSTED
April 5, 2025

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