Job details

Clinical Suppt Technician 5

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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

500289 Specimen Recvng-Clin Labs SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URC 208 H

Compensation Range:

$23.52 - $32.92

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
Oversees all aspect of staff training for assigned team(s). Provide technical expertise and enhance the growth of the laboratory through areas of staff development and training personnel in day-to-day operations.

ESSENTIAL FUNCTIONS

Ensures adequate staffing schedules for department specific assignments to meet demands of priority processing and required turnaround times. Plans for section-specific assignment schedules and posts schedules in advance. Approves changes to the schedule and communicates changes to appropriate individuals. Monitors employee performance and holds staff accountable for accurate and timely completion of assigned activities. Directs staff, as needed, to adjust job activities and work volume. Mentors staff and participates in employee evaluations and staff competency. Assists in the mediation or diffusion of any personnel conflicts. Promptly discusses any personnel issues with appropriate leadership. Promotes a positive employee engagement environment. Participates in regular feedback, communicating concerns, and supporting the implementation of improvement initiatives.
Oversees department specific functions to ensure operations are running optimally. Maintains efficient operations to ensure prompt specimen handling and department turn-around times are met. Has accountability for shift clean up. Monitors daily checklists for completion of all pending tasks. Coordinates and communicates information between designated shifts and with staff and area leadership. Assumes responsibility for communicating policies and procedures, including safety, security, and customer service protocols.
Performs troubleshooting as needed. Follows up with written documentation when necessary and makes suggestions to department leadership for corrective action. Defines priorities during extraordinary situations, such as sick calls, scheduled and unscheduled down time, and emergency "disaster" situations. Assists technologists in the pre-analytical processing of clinical trial study specimens. Develops and maintains procedure manuals, check lists, training records/competency and job aides. Has responsibility for the annual review of all documents.
Assesses work processes and makes suggestions to supervisor for improved work methods and ways to increase efficiency, reduce cost, and solve operational problems. Works with leadership team and laboratory staff to plan for and accomplish departmental and organizational goals and objectives. Monitors and ensures the department meets technical and regulatory compliance standards for New York State and any other regulatory agencies inspecting laboratory section. Monitors staff compliance. Participates in Quality Assurance initiatives and data collection for required monitors.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

Associate's degree and 2 years of lab experience required or
3 years of Lab Science experience and technical training required
Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrates excellent communication (i.e. verbal, written) and organizational skills, and effective interpersonal skills required
Ability to prioritize and maintain focus while performing multiple tasks, as well as ability to function effectively in a rapidly changing environment and navigate frequent interruptions required
Participation in continuing education required
Ability to maintain professional discretion with confidential patient results required
Ability to identify and resolve problems required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

Average salary estimate

$58628 / YEARLY (est.)

min

max

$48930K

$68326K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Clinical Suppt Technician 5, Rochester

At the University of Rochester, we're seeking a Clinical Support Technician 5 to join our dynamic team at 211 Bailey Road in Rochester, New York. This full-time position offers a fantastic opportunity to play a crucial role in our laboratory environment. As a Clinical Support Technician, you'll be responsible for overseeing staff training, enhancing the growth of the laboratory, and ensuring optimal operations for specimen handling. You'll manage staffing schedules, monitor employee performance, and foster a positive work environment. We're looking for someone with excellent communication skills and the ability to thrive in a fast-paced setting. With competitive compensation ranging from $23.52 to $32.92 an hour based on experience, this role also allows you to contribute to department operations, participate in quality assurance initiatives, and make policy and procedure recommendations. If you're passionate about ensuring excellence in laboratory operations and want to work in a setting that values growth, equity, and respect, this might be the perfect fit for you. Join us in our mission to Learn, Discover, Heal, Create, and Make the World Ever Better!

Frequently Asked Questions (FAQs) for Clinical Suppt Technician 5 Role at Rochester

What are the primary responsibilities of the Clinical Support Technician 5 at the University of Rochester?

The Clinical Support Technician 5 at the University of Rochester is responsible for overseeing staff training, ensuring that the laboratory operates efficiently, and maintaining compliance with regulatory standards. This includes managing staffing schedules, monitoring employee performance, and facilitating communication between shifts. The role also involves troubleshooting issues, participating in quality assurance initiatives, and mentoring staff to enhance their skills.