34825430948 - Customer & Partner Support Representative

As a Customer & Partner Support Representative, your primary responsibilities include providing assistance to both customers and experience providers via email, chat, and phone. You will handle inquiries, troubleshoot issues, respond to complaints, and manage refund or exchange requests, all while working closely with internal teams to resolve support tickets efficiently.

To apply for the Customer & Partner Support Representative position, you should have at least two years of prior experience in customer support or partner management. Strong written and verbal communication skills are essential, and fluency in Danish and/or other European languages is a plus but not mandatory.

The work environment for a Customer & Partner Support Representative is dynamic and customer-focused. You will be part of a vibrant team dedicated to providing exceptional service while juggling multiple inquiries. Our supportive company culture fosters teamwork, creativity, and personal growth, ensuring you have the tools you need to succeed.

Absolutely! We welcome both seasoned professionals and fresh talent who are eager to learn. If you possess excellent communication skills and a true passion for customer service, we encourage you to apply for the Customer & Partner Support Representative position.

Essential skills for a Customer & Partner Support Representative include strong communication abilities, the capacity to multitask efficiently, and a dedication to providing exceptional customer service. Familiarity with handling inquiries professionally and troubleshooting operational questions is also important.

When handling a difficult customer, I would first listen carefully to their concerns without interrupting. Empathy is key; I would validate their feelings and apologize to them if necessary. Then, I would offer practical solutions to resolve their issue while making sure to follow up on the situation to ensure their satisfaction.

In my previous roles, I often managed customer complaints through various communication channels. I would take each complaint seriously, documenting the issue and consistently communicating with the customer throughout the resolution process to ensure transparency and satisfaction.

To manage high volumes of inquiries, I prioritize tasks based on urgency and complexity. Utilizing tools for ticket management and timeless communication can streamline processes, allowing me to effectively multitask while ensuring no customer feels neglected.

Teamwork is crucial in this role as customer issues often require input from various departments. I believe in fostering open communication with team members and collaborating effectively to ensure a seamless experience for both our customers and partners.

If I didn’t know the answer to a customer’s question, I would remain calm and honestly inform them that I would find the necessary information for them. I would then either consult internal resources or escalate the question to a knowledgeable colleague while keeping the customer updated on the process.

I am excited about the opportunity to work as a Customer & Partner Support Representative at your company because I admire your commitment to delivering unforgettable experiences. I believe that providing exceptional customer service is pivotal in crafting those extraordinary moments, and I want to be a part of that journey.

I utilize various organizational tools such as task lists and ticketing systems to prioritize and track my work. Additionally, I make it a point to schedule regular check-ins to re-evaluate priorities, ensuring I remain effective in a fast-paced environment.

Onboarding a new partner involves clear communication and a structured process. I would first ensure that I define all expectations and support resources available to them. Then, I would guide them through the system, answer any questions they may have, and maintain open channels for ongoing communication throughout the onboarding process.

Cultural awareness is vital when interacting with a diverse customer and partner base. By understanding and respecting different cultural backgrounds, I can tailor my communication styles and service approach, which fosters better relationships and ultimately leads to greater satisfaction.

In such situations, I would first address the issue directly and respectfully with the partner, providing specific examples of shortcomings. I would listen to their perspective and collaboratively develop actionable steps to resolve the issues while setting clear expectations moving forward.