AM Server

The main responsibilities of an AM Server at our Ann Arbor location include warmly greeting guests, providing comprehensive menu tours, addressing guest inquiries about ingredients and dietary restrictions, and personalizing dining experiences to meet guests' preferences. Additionally, servers are expected to fulfill guest needs throughout their visit, enhance guest satisfaction, and contribute to the efficiency of restaurant operations.

To qualify for the AM Server role in Ann Arbor, candidates should have a minimum of two years of proven experience as a server, along with excellent communication and interpersonal skills. Weekend availability and a willingness to work a majority of AM shifts are required. Hospitality certification or education will be considered a plus.

As an AM Server in Ann Arbor, you can expect various growth opportunities, including training and development programs that will equip you with essential hospitality skills. You'll have the chance to advance into supervisory or management roles, allowing you to further your career within our expanding company.

Our restaurant supports the well-being of AM Servers by offering benefits like paid time off for full-time employees, comprehensive medical, dental, and vision insurance, life insurance, and employee discounts on food. We believe in the importance of supporting our staff's overall health and happiness.

Teamwork is crucial for an AM Server in our restaurant as it ensures that all team members support each other to meet guest needs and maintain high service standards. A collaborative approach fosters a positive work environment, enhances service quality, and contributes to guest satisfaction.

To handle a difficult customer as an AM Server, it’s important to listen actively to their concerns, empathize with the situation, and remain calm. Address the issue respectfully and offer solutions that align with our restaurant's policies while striving for guest satisfaction.

Menu knowledge is essential for an AM Server; I stay updated by attending pre-shift meetings where menu changes are discussed, and I regularly engage with the kitchen staff to learn about new dishes and specials. This allows me to provide accurate information to guests and make personalized recommendations.

The key components of excellent customer service include effective communication, genuine rapport with guests, attentiveness to needs, and a proactive approach to problem-solving. It’s crucial to create a warm and welcoming atmosphere that makes guests feel valued and appreciated.

During a busy shift, I prioritize tasks by assessing immediate guest needs first while ensuring that side work and operational duties are also addressed. I focus on effective communication with my teammates to balance responsibilities efficiently and keep service flowing smoothly.

I once noticed a guest celebrating a special occasion and took the initiative to arrange a complimentary dessert with a personalized message. This small gesture created a memorable experience and left a lasting impression, showing the importance of taking that extra step for our guests.

To enhance my knowledge of food and beverage, I actively read industry-related materials, attend tastings, and engage in ongoing training provided by the restaurant. I also explore different cuisines and trends to better inform guests and make captivating recommendations.

Maintaining composure in a fast-paced environment involves staying organized and focused. I use techniques like deep breathing and taking short breaks when possible to manage stress. Prioritizing tasks and keeping a positive attitude helps me navigate busy shifts effectively.

Adapting to changing menus or customer preferences requires flexibility and open-mindedness. I ensure I stay informed about any menu changes and engage with guests to understand their preferences, allowing me to provide tailored recommendations that align with their dining experiences.

Emotional intelligence plays a vital role in customer service as an AM Server, as it allows me to understand and respond to guests' emotions effectively. Recognizing cues from guests helps me tailor my service approach, ensuring they feel respected and valued throughout their dining experience.

Teamwork and collaboration among servers are essential for providing exceptional service. Working together allows us to share responsibilities efficiently, support each other during busy times, and create a positive atmosphere that enhances the overall dining experience for guests.