Support Staff

As a Support Staff member in our Ann Arbor restaurant, your primary responsibilities will include supporting hosts and servers by providing exceptional hospitality and maintaining supplies throughout service. You'll be involved in clearing and resetting tables, ensuring timely food deliveries, and possessing a thorough understanding of our menu to present dishes knowledgeably.

To excel as Support Staff at our Ann Arbor establishment, we prefer candidates with experience in customer service within fast-paced environments. A great attitude, strong teamwork skills, emotional intelligence, and a high level of personal hygiene are critical qualities we look for to maintain our service standards.

Teamwork is essential for the Support Staff position at our Ann Arbor restaurant. You'll need to work closely with the service team and management to ensure that all guests have a seamless dining experience. A positive mindset and an eagerness to collaborate will contribute significantly to a happy work atmosphere.

Our restaurant in Ann Arbor provides numerous growth opportunities for Support Staff members. By demonstrating commitment and excellence in your role, you can advance within the team, potentially moving up to server positions or leadership roles, while gaining invaluable experience in the hospitality industry.

Support Staff at our restaurant in Ann Arbor can enjoy a range of benefits including paid time off for full-time employees, comprehensive medical, dental, and vision insurance, life insurance, and employee discounts on food. We are dedicated to supporting your well-being and work-life balance.

To ensure excellent service as Support Staff, it’s crucial to stay organized and communicate effectively with servers and kitchen staff. Prepare by understanding the menu thoroughly and keeping an eye on the pace of service to anticipate needs before they arise.

When faced with difficult situations, maintaining composure is key. It’s wise to provide a solution that meets both the guests' needs and keeps the team informed. Reflect on past experiences and discuss your problem-solving skills.

Effective time management in busy service hours can be achieved through prioritization and multitasking. Make a mental stack of tasks based on urgency and coordinate with team members to share the workload.

During peak times, it’s vital to prioritize tasks that directly impact guest satisfaction, such as clearing tables and restocking supplies. Setting clear goals for yourself and communicating with your team will ensure efficient service.

Expressing a passion for the dining experience and appreciation for the restaurant's culture can resonate well. Share your desire for teamwork and creating memorable moments for guests as your motivation.

The most important quality for Support Staff is a proactive approach to service. Being attentive, anticipating needs, and having a positive demeanor contribute greatly to the overall guest experience.

Handling guest dissatisfaction involves active listening and empathy. Acknowledge their concerns, communicate them to the appropriate staff, and work towards a satisfactory resolution while maintaining professionalism.

Communication is fundamental as Support Staff. Keeping lines open with servers, hosts, and the back of house team ensures everyone is on the same page and can provide timely service to guests.

Staying calm under pressure is about maintaining focus on the tasks at hand. Taking deep breaths, organizing your responsibilities, and working methodically will help keep you balanced amid the busyness.

In team dynamics, fostering a collaborative environment is important. Encourage open communication and support colleagues by sharing tasks or checking in with them during busy shifts to maintain morale.