Patient Coordinator (Medical Receptionist - Full Time) - Hackensack - job 1 of 2

As a Patient Coordinator at Schweiger Dermatology Group, your primary responsibilities will include handling incoming phone calls, scheduling appointments, and managing online leads with a positive attitude. You’ll ensure a welcoming atmosphere for patients, assist with provider-patient flow, and perform inventory tasks as needed. This role is crucial in maintaining the high service standards we strive for daily.

While healthcare or medical receptionist experience is preferred for the Patient Coordinator position at Schweiger Dermatology Group, it is not required. We’re looking for candidates with strong communication skills, organizational abilities, and a passion for patient care. Familiarity with EMR software, and proficiency in Microsoft Office is a plus, so if you're ready to take on the challenge, we encourage you to apply!

Schweiger Dermatology Group offers an impressive range of benefits for full-time Patient Coordinators, including medical, dental, and vision coverage starting on the first of the month after your hire date. Additionally, you’ll have access to a 401K plan, personal time off on your birthday, and company-sponsored short-term disability. The well-being of our team is paramount to us!

Absolutely! At Schweiger Dermatology Group, we value the development of our team members. As a Patient Coordinator, you will have numerous opportunities for professional growth through in-house training and continued education. Your career can flourish here as you gain experience and take on additional responsibilities within our supportive work environment.

As a full-time Patient Coordinator at Schweiger Dermatology Group's Hackensack office, you can expect to work on a flexible schedule that includes Monday through Friday, with one Saturday each month. Our hours range from 7 AM to 7:30 PM, providing variety in your daily routine and the ability to support a collaborative team environment.

When answering this question, draw on any past experiences where you've interacted with patients or customers. Emphasize your ability to remain calm under pressure, showcase your communication skills, and highlight specific instances where you enhanced a patient's experience.

To answer this question, discuss organizational tools you rely on, such as to-do lists or scheduling software. Share examples of how you prioritize your tasks and maintain accuracy, especially during busy periods, to demonstrate your ability to handle the Patient Coordinator role.

Here, it’s crucial to demonstrate empathy and problem-solving skills. Explain your method of actively listening to the patient’s concerns, validating their feelings, and then providing a solution or escalating the issue as necessary. Highlight your commitment to patient satisfaction.

In your response, align your values with the mission of Schweiger Dermatology Group. Reflect on your passion for patient care, how the company’s commitment to an excellent patient experience resonates with you, and how you see yourself contributing to that mission.

If you have experience with specific EMR systems or scheduling software, mention those. Otherwise, discuss your adaptability to learn new technologies and any experience using Microsoft Office tools, as these are also important for the Patient Coordinator role.

Select a specific challenge relevant to patient care or customer service and provide a structured response using the STAR method (Situation, Task, Action, Result). This not only shows your problem-solving skills but also your ability to navigate complex situations.

Highlight your interpersonal skills and the strategies you employ, such as regular team meetings or updates, using collaborative tools, and encouraging feedback. Effective communication is key in a busy medical environment, and demonstrating your commitment to it will resonate with interviewers.

Discuss the importance of empathy, active listening, and consistent communication. Offer examples of how you have embodied these qualities in previous positions, showcasing your dedication to creating a welcoming environment for patients.

Here, discuss specific organizational tools or methodologies you use to stay on top of tasks. Explain how you prioritize urgent matters while ensuring that all patient needs are met promptly and efficiently.

In responding, focus on key attributes like attention to detail, communication skills, and a patient-centered approach. Provide examples that illustrate how these qualities have benefitted past employers or improved patient experiences.