Patient Coordinator (Medical Receptionist - Full Time): Paramus

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include handling incoming phone calls efficiently, scheduling appointments for patients, and providing support to both patients and healthcare providers. You’ll ensure that each patient receives a warm and professional experience, while also managing inventory and helping with training sessions. The goal is to create an inviting atmosphere that enhances the care provided at our Paramus office.

While healthcare and medical receptionist experience is preferred for the Patient Coordinator role at Schweiger Dermatology Group, we also welcome candidates who are detail-oriented with a passion for healthcare. Candidates should have strong communication, interpersonal, and organizational skills. Being computer savvy and familiar with Microsoft Office applications is crucial, as you will likely work with patient scheduling systems and EMR software.

The Patient Coordinator position at Schweiger Dermatology Group involves a full-time schedule, typically exceeding 30 hours per week. You’ll have availability from Monday to Friday, with some rotating Saturdays during business hours extending from 7 am to 7 pm. Flexibility to cover shifts within a team environment is essential.

Schweiger Dermatology Group does not require vaccination for COVID-19 for employment consideration. However, please note that some state guidelines could necessitate us keeping a record of your vaccination status on file, so it's best to check local regulations when applying.

As a full-time Patient Coordinator at Schweiger Dermatology Group, you’ll enjoy a comprehensive benefits package that includes medical coverage, HSA/FSA options, dental and vision insurance, and eligibility for a 401K plan. Additional perks include paid personal holidays on your birthday and discounts on skincare products and cosmetic services offered by the practice.

When handling difficult patients as a Patient Coordinator, focus on active listening to understand their concerns fully. Remain calm and professional, employing empathy to validate their feelings. Always maintain a solution-oriented mindset and reassure the patient that you will do your best to resolve the issue or escalate it to the appropriate provider when necessary.

In responding to questions about scheduling experience, you can discuss your familiarity with scheduling software, how you prioritize appointments based on urgency, and the importance of confirming appointments with patients to minimize no-shows. Emphasize your organizational skills that help you manage a busy appointment schedule effectively.

To maintain a welcoming front office as a Patient Coordinator, create an inviting atmosphere through friendly communication and professional demeanor. Ensure the reception area is organized and tidy, making sure to greet each patient as they arrive. Building rapport with patients through small talk can significantly enhance their experience.

When it comes to multiple incoming phone calls, it's important to prioritize effectively. Answer calls promptly while taking notes on the calls you can’t complete immediately. Use on-hold messages to inform callers they’ll be attended to shortly and employ a calm, polite tone to ensure they feel valued and understood.

When answering this question, highlight a specific instance where collaboration was crucial. Discuss your role within the team, other challenges faced, and how you all worked together to overcome them. Stress the importance of communication, flexibility, and being proactive in helping team members to ensure a seamless operation.

It’s essential to research Schweiger Dermatology Group before your interview. Discuss its recognition as a leading dermatology practice, the extensive number of locations, and the focus on providing exceptional patient experiences. Mention their growth in the industry, their commitment to creating a positive work environment, and any community involvement or initiatives you find relevant.

To contribute to improving patient experience as a Patient Coordinator, focus on being attentive to patient needs and maintaining a positive demeanor. Actively seek feedback from patients and staff, and suggest improvements where necessary. Emphasizing continuous learning and adapting to patient feedback can lead to a notably enhanced service experience.

Share your experience with any specific EMR or scheduling software you have used in previous roles. If you aren’t familiar with specific tools, express your willingness to learn quickly and highlight your proficiency in Microsoft Office Suite, which can significantly aid in clerical tasks such as documentation and communication.

Managing stress in a busy healthcare environment requires a level-headed approach. Discuss how you prioritize tasks, take breaks when needed, and communicate efficiently with your team. Recognizing signs of stress in yourself and others and maintaining open lines of communication fosters a supportive atmosphere.

Express your enthusiasm for working at Schweiger Dermatology Group by highlighting their values regarding patient care and employee development. Share your passion for healthcare and how you want to contribute to a team that is dedicated to providing an excellent patient experience. Mention any specific aspects of the company that align with your professional goals.