Full time senior framer (no experience necessary)

As a Full-Time Senior Framer at Michaels in Ann Arbor, MI, you will primarily be responsible for creating custom framing solutions for our customers. This includes maintaining a clean workspace, adhering to company policies, and helping customers locate products. You’ll also support the Framing Manager in achieving performance metrics and mentor new team members, all while ensuring a friendly, welcoming shopping experience.

No previous experience is necessary to apply for the Senior Framer position at Michaels! We believe in nurturing talent and providing on-the-job training. If you have a passion for creativity and customer service, that's what truly matters.

For the Full-Time Senior Framer role at Michaels, you should possess basic computer skills and measuring abilities. While retail experience can be beneficial, it is not a strict requirement. Most importantly, enthusiasm for helping customers and a willingness to learn about framing techniques are key qualifications.

A typical day for a Full-Time Senior Framer at Michaels involves assisting customers with their framing needs, operating framing equipment, and participating in store processes such as stock replenishment and checkouts. You'll be responsible for maintaining a tidy workspace and actively engaging with customers to provide excellent service throughout their shopping experience.

Michaels offers a variety of benefits for Full-Time Senior Framers, including health insurance (medical, dental, and vision), paid time off, tuition assistance, and generous employee discounts. We prioritize the wellbeing of our team members and are committed to creating a supportive work environment.

When dealing with a difficult customer as a Senior Framer at Michaels, it’s essential to remain calm and respectful. Listen actively to their concerns, acknowledge their feelings, and offer a solution that aligns with company policies while ensuring their satisfaction. It’s about building relationships through empathy and understanding.

Emphasize any customer service experience you have and your eagerness to learn about framing. If you don’t have direct experience, share transferable skills such as critical thinking, teamwork, or creativity that showcase your capability for this role.

Maintaining quality during busy times involves organizing tasks effectively. Prioritize orders by deadlines, double-check measurements, and ensure you’re familiar with all equipment. Communicating with team members for support can also enhance efficiency while maintaining high-quality standards.

Customer service means actively engaging customers and addressing their needs while providing solutions tailored to their vision. In the Senior Framer role, it's about making customers feel valued and understood, ensuring a pleasant shopping experience at Michaels.

Managing stress in a retail environment involves staying organized and composed. I focus on time management and prioritize tasks while remaining flexible to customer needs. Keeping a positive attitude and collaborating with my team creates a supportive environment that can thrive under pressure.

Building customer relationships involves personalized service. I would engage customers by asking about their projects, suggesting suitable framing options, and following up with them post-purchase to ensure satisfaction. Establishing trust offers return customers and loyal patrons.

While I'm eager to learn more, I understand that framing techniques go beyond just placing artwork in a frame. It involves selecting the right mats, glass types, and understanding preservation methods. I’m excited to expand my knowledge and skills in these areas at Michaels.

I would highlight the benefits of the Michaels Rewards program during customer interactions, explaining how easy it is to enroll and the perks they gain from joining, such as discounts and exclusive offers, thereby encouraging sign-ups in a friendly manner.

I can share instances where collaboration was key to achieving an objective. For example, during a school project, I worked with a team to strategize and manage tasks effectively. Clear communication and shared goals energized our team and ensured success, a skill I plan to bring to the Michaels team.

I’m inspired by the opportunity to help others express their creativity and passion. Working at Michaels offers a chance to be part of a dynamic team that values artistry and creativity, which resonates with my own interests and aspirations.