Patient Coordinator (Medical Receptionist - Full Time): Wayne

As a Patient Coordinator at Schweiger Dermatology Group, your core responsibilities include managing incoming phone calls, scheduling appointments, and ensuring a smooth patient flow within the office. You are also tasked with creating a warm and friendly environment, anticipating the needs of providers, and assisting with inventory management. Your role is crucial in enhancing the patient experience and supporting the clinical team.

To apply for the Patient Coordinator position at Schweiger Dermatology Group, candidates should have prior healthcare experience, with a preference for dermatology expertise. Familiarity with EMR software and patient scheduling systems is highly beneficial. Strong communication skills, professionalism, and the ability to work flexible hours are also essential qualifications for this role.

Yes, Schweiger Dermatology Group is committed to the professional development of its team members. As a new Patient Coordinator, you will be encouraged to participate in in-house training sessions and ongoing education opportunities, ensuring you have the knowledge and support needed to excel in your role.

Full-time Patient Coordinators at Schweiger Dermatology Group enjoy a comprehensive benefits package that includes medical, dental, and vision insurance available from the first of the month after hire. Additional perks include a 401K after 30 days of employment, personal holiday on your birthday, and employee discounts on skincare products and cosmetic services.

The work schedule for Patient Coordinators at Schweiger Dermatology Group is full-time, requiring availability Monday through Friday, with rotating Saturdays. The business hours are from 7 AM to 5 PM. Flexibility to cover shifts and support your team is essential in this role.

When dealing with difficult patients, it’s important to remain calm and empathetic. Listening actively to their concerns and demonstrating understanding can help diffuse tension. Providing clear solutions or escalating the issue to a provider can also reassure the patient that their needs are being taken seriously.

When answering this question, detail your experiences with EMR software or any specific scheduling systems you've used in the past. Discuss how you managed appointment bookings and handled scheduling conflicts, emphasizing organizational skills and attention to detail.

Express your passion for patient care and how Schweiger Dermatology Group aligns with your professional values. Highlight the positive reputation of the group, your admiration for their mission to enhance patient experiences, and your eagerness to contribute to a top-notch team in dermatology.

Showcase your ability to prioritize tasks based on urgency and patient needs. Discuss specific strategies you employ, like using checklists or digital tools, and provide examples of how effective prioritization has helped you streamline office operations.

Mention qualities such as strong communication skills, empathy, multitasking abilities, and professionalism. Discuss how these traits help in creating a welcoming atmosphere and facilitating seamless office operations.

You can demonstrate your understanding of teamwork and collaboration by sharing ideas on building strong relationships with medical staff and encouraging open communication. Discussing ways to celebrate team successes and support each other can also reflect your commitment to a positive workplace.

Provide a specific anecdote where you went above and beyond for a patient, showing how you resolved their issue or improved their experience with your attentive service. The focus should be on your ability to relate to patients and ensure their satisfaction.

Talk about the systems you use to stay organized, such as using digital calendars, managing your work area efficiently, or maintaining clear documentation. Stress the importance of organization in delivering effective patient care and supporting the medical team.

Explain your procedure for handling missed appointments, such as following up with the patient to check on their wellbeing, rescheduling their appointment, and possibly discussing their need for a reminder system to improve attendance.

Discuss your understanding of HIPAA regulations and the importance of confidentiality in a medical environment. Explain your practices for securely handling and discussing sensitive information, highlighting your commitment to patient privacy.