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Customer Service Rep(4172)-202 East Ave Cedartown Ga 30125

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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Average salary estimate

$25000 / YEARLY (est.)
min
max
$20000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(4172)-202 East Ave Cedartown Ga 30125, Domino's

Are you ready to jump into the exciting world of pizza at Domino's Pizza as a Customer Service Rep? Located in Cedartown, Georgia, this role is all about creating amazing customer experiences while being a part of a fun team. We’re not just looking for anyone; we want individuals with vibrant personalities and skills to connect with our amazing customers. Whether you're seeking a full-time gig, a part-time job to balance with school, or just a side hustle, we've got room for you! Our schedules are designed to fit your life, so you can focus on what you love, whether that’s academic pursuits or hanging out with friends. As a crucial part of our team, your responsibilities will include taking orders over the phone and in person, preparing delicious pizza, and ensuring our workspace is clean and welcoming. We're all about growth, too! Many of our team members have climbed the ladder from customer service to management and even become franchise owners. We celebrate our differences and believe in nurturing each team member's unique strengths, creating an environment where everyone can thrive. At Domino's, our people truly come first, and we take pride in delivering not just pizza, but also fantastic service. So if you’re ready to join a dynamic team and start your career journey, this is the place for you!

Frequently Asked Questions (FAQs) for Customer Service Rep(4172)-202 East Ave Cedartown Ga 30125 Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza in Cedartown?

As a Customer Service Rep at Domino's Pizza in Cedartown, your main responsibilities include taking and processing customer orders over the phone and in person, preparing food items, operating equipment, and maintaining a clean work environment. You will stock ingredients, manage inventory, and communicate with team members to ensure smooth operations. This role is essential in delivering the exceptional customer service that Domino's is known for.

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What qualifications do I need to apply for the Customer Service Rep position at Domino's?

To apply for the Customer Service Rep position at Domino's Pizza in Cedartown, you must be at least 16 years of age. Ideal candidates possess strong communication skills, the ability to perform basic math, and a customer-oriented attitude. You also need to be able to operate a computer and handle food preparation duties safely. Previous experience in customer service is a plus but not mandatory.

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What is the training process for a Customer Service Rep at Domino's Pizza?

At Domino's Pizza in Cedartown, all new Customer Service Reps undergo comprehensive training that is provided on the job. You'll learn everything from customer service techniques to food preparation processes and safety protocols. This hands-on training ensures you feel confident and equipped to thrive in your role. Supportive team members and management are always available to help you during your training period.

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What advancement opportunities are available for Customer Service Reps at Domino's Pizza?

At Domino's Pizza in Cedartown, there are numerous advancement opportunities for Customer Service Reps. Many team members start in entry-level roles and progress to management positions, general manager roles, or even become franchise owners. The company actively supports career growth, and hard work is recognized and rewarded, opening pathways to higher positions within the organization.

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What work environment can I expect as a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza in Cedartown, you'll work in a vibrant, fast-paced environment that emphasizes teamwork and customer satisfaction. You will be exposed to various tasks, from customer interactions to food preparation, while adapting to different work conditions. Our commitment to diversity and inclusion allows everyone to feel valued and appreciated, creating a supportive and encouraging workplace culture.

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Common Interview Questions for Customer Service Rep(4172)-202 East Ave Cedartown Ga 30125
Can you describe a time when you provided excellent customer service?

In answering this question, share a specific example that showcases your ability to listen to customer needs, resolve issues, and exceed their expectations. Emphasize the importance of understanding what the customer wants and going the extra mile to make sure they are satisfied.

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How do you handle stressful situations in a fast-paced work environment?

Stressful situations are common in fast-paced environments like Domino's. Explain your methods for staying calm, managing your time efficiently, and prioritizing tasks. Provide examples of how you've successfully navigated stressful moments in the past.

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What do you think makes a great team player?

Discuss the qualities that contribute to great teamwork, such as communication, reliability, and supportiveness. Provide examples of how you've collaborated effectively with teammates in previous roles to achieve shared goals.

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Why do you want to work at Domino's Pizza?

Your answer should reflect your enthusiasm for the role and the company’s values. Mention the opportunity for career growth, the fun working environment, and your love for pizza or customer service, tailoring it to what excites you about Domino's.

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How would you describe your communication style?

Highlight your adaptability in communication. Explain how you approach both in-person interactions and phone conversations, emphasizing clarity, positivity, and active listening to ensure customer needs are met effectively.

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What steps do you take to ensure accuracy when taking orders?

Discuss the techniques you utilize to confirm details, such as repeating back orders to customers and taking notes where necessary. Accuracy is key, so demonstrate your commitment to getting it right the first time.

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How would you handle a difficult customer?

In this scenario, illustrate your problem-solving skills by using a specific example where you successfully de-escalated a situation. Highlight your ability to listen, empathize, and propose a solution while maintaining professionalism.

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What do you find most exciting about working in customer service?

Share what drives your passion for customer service, whether it’s the satisfaction of helping people, building relationships, or the thrill of working in a quick-paced job like at Domino's. Let your excitement show!

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How do you stay motivated during busy shifts?

Talk about strategies you use to keep your energy up, like setting personal goals, encouraging your teammates, and maintaining a positive attitude. Mention how teamwork and a fun work atmosphere help to drive motivation.

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How do you prioritize tasks when handling multiple orders?

Explain your approach to assessing the urgency of tasks based on customer needs and time sensitivity. Discuss the importance of organization, and how you ensure all orders are handled efficiently without sacrificing service quality.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
March 31, 2025

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