Medical Front Office - Patient Service Specialist - Float

As a Patient Service Specialist at Select Medical in Houston, your key responsibilities include greeting and registering patients, scheduling appointments both in-person and via phone, and managing communication with insurance companies and other entities. You'll also collect co-pays and handle insurance authorizations, ensuring a seamless process for patient care.

To qualify for the Patient Service Specialist position at Select Medical in Houston, candidates must have a High School Diploma or GED along with at least one year of experience in a medical office and front desk roles. While insurance verification experience is preferred, it’s not mandatory.

The work schedule for a Patient Service Specialist at Select Medical in Houston varies during weekdays. As this is a float position, you can expect flexibility in your hours while making a significant impact on patient experiences throughout the week.

Patients Service Specialists at Select Medical in Houston start with a competitive compensation of $15 per hour, which can increase based on experience. This position offers a valuable opportunity to earn while contributing to a rewarding environment in healthcare.

Yes, Select Medical is proud to be an equal opportunity employer. They are committed to creating a diverse workforce and do not discriminate based on any characteristics protected under applicable law, ensuring fair consideration for all candidates applying for the Patient Service Specialist role.

In responding to this question, detail your previous roles in medical offices, highlighting specific tasks you handled, such as patient registration, scheduling appointments, and processing insurance information. Emphasize your ability to manage multiple tasks in a busy environment.

When faced with difficult patients, it’s essential to remain calm and listen actively to their concerns. Share a specific experience where you successfully de-escalated a situation, demonstrating your communication skills and ability to empathize even in challenging scenarios.

Explain your knowledge of the insurance verification process, including how you check patient eligibility, contact insurers for authorizations, and ensure all necessary information is collected for a smooth patient experience.

Prioritizing tasks is crucial in a medical office. Discuss your strategies, such as using a checklist or CRM tools to manage patient appointments and ensure urgent matters, like patient inquiries and insurance verifications, are handled promptly.

Share an anecdote demonstrating how you enhanced patient satisfaction, whether through streamlining appointment processes or creating a more welcoming environment. Focus on the results, like positive feedback or repeat visits, as a measure of your success.

Mention any specific electronic health records (EHR) systems or scheduling software you’ve used in previous positions. Discuss your level of proficiency and your ability to learn new systems quickly, showcasing your tech-savvy nature.

The most important quality is strong communication skills, as the role requires interaction with both patients and healthcare providers. Illustrate your point with an example of how communication facilitated a positive outcome in your past work experience.

Discuss your experience with insurance companies, including how often you have needed to verify insurance information, submit claims, or assist patients with claims issues. Stress your understanding of common insurance procedures and terminology.

Emphasize the importance of HIPAA regulations and how you maintain confidentiality in patient interactions. Provide an example of how you have implemented privacy measures in your previous roles to safeguard sensitive information.

Express your appreciation for Select Medical’s commitment to patient care and diversity in the workplace. Highlight how your values align with the company’s mission and how you are excited about the opportunity to contribute to enhancing patient experiences.