Veteran Ambassador
Location: 100% Remote (US Only)
Compensation: $55,000 + Commission/Bonus Plan & Benefits
Reports to: Veteran Ambassador Manager
Join our high-achieving Veteran Success team and play a crucial role in helping veterans navigate their VA claims process. As a Veteran Ambassador, you’ll be the first point of contact for prospective clients, providing them with valuable information about Telemedica’s services, medical evidence for VA claims, and guiding them through the booking process. This is an excellent opportunity for someone with strong communication skills, empathy, and a desire to make a positive impact on the lives of veterans and their families.
What You’ll Do:
Prospect Engagement: Provide detailed overviews of Telemedica’s services, including the types of services offered, fee structures, and answering any questions veterans may have about their upcoming appointments.
Information Gathering: Collect essential information regarding the veteran’s disability, diagnoses, and claims, all while maintaining HIPAA compliance.
Lead Management: Field inbound calls, manage inquiries through various channels, and update leads in Pipedrive daily.
Booking Process: Guide veterans through the booking process, ensuring all information is accurately logged in EHR and processed in Pipedrive.
Customer Support Coordination: Coordinate with Telemedica’s customer service and provider support teams to address any issues that may arise.
Sales & Conversion: Drive to exceed monthly sales and conversion goals, regularly following up with leads that didn’t convert to improve rates.
Issue Resolution: Provide technical support for veterans via the IT portal, ensuring any issues are documented and resolved quickly.
Follow-Up: Ensure all scheduled appointments are completed or rescheduled as necessary, and follow up with leads to maximize conversion.
Discovery Calls: Answer questions, provide the necessary information, and schedule discovery calls with a Veteran Ambassador team member as needed.
Other Duties: Perform additional tasks as assigned by management.
What You’ll Bring:
Experience: 2+ years of experience in a sales-focused role (e.g., Inside/Outside Sales, Business Development).
Communication Skills: Ability to communicate clearly and concisely, both orally and in writing.
Technical Skills: Competency with Microsoft Office Suite and other relevant software tools.
Interpersonal Skills: Strong interpersonal skills with the ability to work independently and as part of a team.
Empathy & Patience: High degree of patience and empathy, with the ability to assist veterans through often complex processes.
Attention to Detail: A strong focus on accuracy and high attention to detail in managing leads and data.
Conflict Resolution: Strong conflict resolution skills to address any veteran concerns or issues effectively.
Time Management: Excellent time management skills to meet sales and conversion goals in a fast-paced environment.
Bachelor’s Degree in a related field (preferred).
Experience with Veterans: Prior experience working with veterans is a plus.
Health Care Experience: Familiarity with HIPAA compliance and healthcare processes is a plus.
Compensation and Benefits:
Along with competitive pay, full-time employees are eligible for the following benefits:
Healthcare: Medical, Dental & Vision Insurance
Retirement: 401(k) with up to 3% employer match
Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure
Insurance: Short and Long-Term Disability, Life Insurance
Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
Other Benefits: Jury Duty Pay, Time-Off to Vote, and more
Expected Compensation:
$55,000 annual salary, plus commission/bonus plan and benefits. Pay offered will depend on market location, experience, and qualifications. Additional details about benefits will be shared upon offer.
Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other status protected by applicable law.
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Meet your opportunity as a Veteran Ambassador with Telemedica, where you can make a significant impact while working from the comfort of your home! Based in Austin, this fully remote role is perfect for someone passionate about assisting veterans through the intricate VA claims process. Every day, you'll connect with prospective clients, sharing the invaluable services we provide and guiding them through each step of their experience with us. Your excellent communication skills and empathy will be paramount as you help veterans gather essential information for their claims and navigate our user-friendly booking system. As you field inquiries and manage leads, your attention to detail will ensure that every interaction is logged accurately for our team. We value your ability to resolve any issues that arise and your dedication to following up with leads to enhance their journey with Telemedica. While you're supporting our veterans, you’ll also be part of a vibrant team environment, driving towards shared sales goals in a supportive and collaborative space. With competitive compensation starting at $55,000 plus a commission/bonus plan, our employee benefits are designed to support your well-being, including comprehensive healthcare options and generous paid time off. If you have a background in sales and experience working with veterans, we would love to see how you can contribute to our high-achieving Veteran Success team!
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