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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The AI Transformation Manager drives strategic change by developing and implementing AI-driven transformation strategies aligned with organizational goals. They oversee AI projects to ensure timely and budget-compliant completion, lead AI change management efforts, and collaborate with senior management and stakeholders to define AI objectives. They communicate effectively to gain buy-in, monitor performance through AI-driven KPIs, manage AI-related risks, lead AI project teams, and continuously seek opportunities to innovate and improve business processes through AI.

Key Responsibilities:

Strategic Planning and Execution: Develop and implement AI-driven transformation strategies that align with organizational goals. Oversee the execution of AI transformation projects, ensuring they are completed on time and within budget.

AI Change Management: Lead AI change management efforts to ensure smooth transitions and adoption of AI processes. Address resistance and foster a positive attitude towards AI-driven change among employees.

Stakeholder Engagement: Collaborate with senior management and other stakeholders to define AI transformation objectives. Communicate effectively with all levels of the organization to facilitate understanding and buy-in for AI transformation initiatives.

Performance Monitoring: Develop and track AI-driven key performance indicators (KPIs) to measure the success of AI transformation initiatives. Provide regular progress updates and performance reports to senior management.

Risk Management: Identify, manage, and mitigate risks associated with AI transformation projects. Develop contingency plans to address potential challenges and setbacks.

Team Leadership: Lead and manage AI project teams, driving collaboration and productivity. Provide guidance and support to team members throughout the AI transformation process.

Continuous Improvement: Continuously seek opportunities to innovate and improve business processes through AI. Implement best practices and lessons learned from previous AI transformation projects.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor’s or Master’s degree in Business Administration, Management, Computer Science, or a related field.
8+ years of experience in transformation management or a similar role, with a focus on AI.
Certifications such as PMP, Lean Six Sigma, Prosci Change Management, or AI-related certifications.
Experience with AI data analysis and performance monitoring tools.

Skills:

Strong strategic thinking and planning abilities, with a focus on AI.
Excellent AI project management skills.
Proficiency in AI change management principles and practices.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Analytical and problem-solving abilities, with a focus on AI.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

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4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$135000 / YEARLY (est.)

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$120000K

$150000K

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What You Should Know About AI Transformation Manager, ServiceNow

Are you ready to step into a transformative role that blends the exciting world of AI with strategic innovation? As the AI Transformation Manager at ServiceNow in sunny Orlando, Florida, you will play a vital part in shaping the future of how organizations operate. Imagine leading AI-driven initiatives that not only align with our company goals but also revolutionize the way we work. You’ll oversee critical AI projects, ensuring they finish on time and within budget while positively engaging stakeholders across every level. With your knack for leadership and communication, you’ll manage teams and guide them through change management efforts, addressing challenges and resistance with ease. You'll develop and track AI performance metrics, providing valuable insights and updates to senior management. The dreamers and forward-thinkers thrive in this culture, where continuous improvement is at the forefront of all we do. Our diverse environment encourages innovative thinking and welcomes candidates from all backgrounds. If you have experience with integrating AI into workflows, strong leadership skills, and at least 8 years in transformation management, we want to hear from you! Join us, and together, we can make the world work better for everyone through the power of AI.

Frequently Asked Questions (FAQs) for AI Transformation Manager Role at ServiceNow

What are the main responsibilities of an AI Transformation Manager at ServiceNow?

As an AI Transformation Manager at ServiceNow, your main responsibilities include developing and implementing AI-driven strategies, overseeing projects to ensure completion within budget and timelines, leading change management initiatives, and collaborating with senior management to align AI objectives with organizational goals.