Job details

Sales Operations Analyst - job 1 of 3

Get a free resume review

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Suggest creative pricing and payment solutions balancing customer need and pricing policies.
Review Quotes and Order Forms for accuracy and completeness.
Ensure all Orders are approved within pricing and discount policies.
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
Support sales organization’s requirement for Customer licensing compliance

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic and organizational skills
Ability to prioritize to meet business needs
Effective communicator, both written and verbal
Team Player with positive attitude ready to work in a fast paced environment
Results Driven

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Operations Analyst, ServiceNow

As a Sales Operations Analyst at ServiceNow, you will play a critical role in driving our mission to make the world work better through innovative technology. Located in Waltham, Massachusetts, you’ll become an essential part of our team, supporting several Americas regions and territories. Your primary responsibilities will include aiding the forecasting process, analyzing customer licensing situations, and identifying new revenue opportunities. You will attend regional forecast calls while performing detailed pipeline analyses that promote forecast accuracy. Your skills will be vital in ensuring pricing strategies align with customer needs, and you’ll review quotes and order forms to maintain their accuracy and completeness. Working closely with our Deals Desk, Finance, and Legal teams, you’ll ensure that all orders comply with pricing and discount policies. Additionally, you’ll interface with Order Management to secure accuracy for booked sales opportunities. The ideal candidate will have strong analytical skills, be proficient in tools like PowerPoint and Excel, and have 2-4 years of Sales Operations experience in a software sales organization. If you love tackling challenges in a fast-paced environment and are excited about integrating AI into your work processes, we welcome you to join our vibrant, inclusive team. At ServiceNow, we celebrate unique experiences and encourage applicants from all backgrounds to apply – because your unique perspective is what sets us apart!

Frequently Asked Questions (FAQs) for Sales Operations Analyst Role at ServiceNow

What does a Sales Operations Analyst do at ServiceNow?

A Sales Operations Analyst at ServiceNow is responsible for supporting the sales force by assisting with the forecasting process, performing pipeline analyses, and identifying new revenue opportunities. They ensure the accuracy of quotes and order forms, interface with various departments, and uphold customer licensing compliance.