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Senior Engineering Manager

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly motivated and experienced Senior Software Engineering Manager to lead a dynamic team focused on developing cutting-edge products for securing data at rest using advanced cryptographic techniques. The ideal candidate will have a strong background in cryptography, data security, and product development, combined with proven leadership skills. This role requires a blend of technical expertise, strategic thinking, and the ability to manage cross-functional teams to deliver innovative and secure solutions.

What you get to do in this role:  

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of experience in leading and managing teams with high-quality results.
Knowledge of encryption and decryption workflows, key rotation policies, and secure storage mechanisms.
Experience with Key Management Systems and Hardware Security Modules (HSMs).
Stay updated on emerging threats and advancements in cryptography to incorporate state-of-the-art practices.
Experience managing employees who require little oversight in completing assigned work
Experience providing direction, delegate assignments, and support to accomplish tasks with their team
Experience with agile development environments
Fluency in one or more relevant programming language (Java, C++, Python, JavaScript)
Experience completing projects based on company priorities, context, risks and desired outcomes
Familiarity with compliance standards like FIPS 140-2/3, PCI DSS, HIPAA, GDPR.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$257950 / YEARLY (est.)

min

max

$187600K

$328300K

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What You Should Know About Senior Engineering Manager, ServiceNow

Are you ready to take the lead in developing innovative security solutions? ServiceNow is looking for a Senior Engineering Manager to join our dynamic team in sunny Santa Clara, California. In this pivotal role, you will oversee a talented group focused on creating cutting-edge products for data security using advanced cryptographic techniques. As a leader at ServiceNow, you’ll be expected to blend your technical expertise with strategic thinking to guide cross-functional teams in delivering high-quality, secure solutions. Your responsibilities will involve managing product development activities, collaborating closely with product management, design, and support teams, and solving complex challenges related to data at rest. You’ll also mentor and enhance your team, ensuring they thrive in a high-performing environment. To excel, you’ll need a solid 10+ years of experience in a leadership role, familiarity with encryption workflows, and a knack for adapting to emerging threats in cryptography. If you're passionate about integrating AI in work processes and driving innovation, then we’d love to see you bring your unique experience to ServiceNow. Join us on our journey to make the world work better for everyone — we’re just getting started!

Frequently Asked Questions (FAQs) for Senior Engineering Manager Role at ServiceNow

What are the key responsibilities of a Senior Engineering Manager at ServiceNow?

As a Senior Engineering Manager at ServiceNow, your key responsibilities will include leading product development activities, managing daily tasks of your development team, and solving complex problems. You’ll also collaborate with cross-functional teams to ensure the creation of high-quality solutions for data security, specifically employing advanced cryptographic techniques.