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Senior Manager, Reliability Engineering Management

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Manager of the SRE team your responsibilities will be:

Team management, career development, project prioritization and performance review.
Drive a culture of intolerance to manual activities that promotes automation efforts.
Drive initiatives with partner teams to improve the reliability of the infrastructure.
Act as crisis management to orchestrate actions towards sustainable solutions.
Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
Provide training and support to partner teams that interface with SRE.
Onboarding of new hires to enable their success in their roles.
Onboarding of new technologies, systems and automation into the team.
Ability to work second or third shift which cover one weekend day

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Hands-on technical skills in Linux, databases, systems and coding.
Experience in team management.
Design and implementation of monitoring solutions for large and scalable environments.
Experience with cloud operations, follow-the-sun and geographic distributed teams.
Experience working in software, platform and infrastructure delivered as a service.
Knowledge of principles and methods involving ITIL v3.
Outstanding interpersonal skills and strong communication skills, both written and verbal.
Uncompromising attention to detail.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:

RHCE, CCNA, ITIL or other industry certifications
Experience driving large transformations in DevOps

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$257950 / YEARLY (est.)

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$187600K

$328300K

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What You Should Know About Senior Manager, Reliability Engineering Management, ServiceNow

ServiceNow is on the lookout for a Senior Manager, Reliability Engineering Management to join their innovative team. Based in Santa Clara, California, this pivotal role invites you to lead a talented Site Reliability Engineering (SRE) team focused on overcoming challenges that modern tech companies face. You will be responsible for team management, personal development of team members, and guiding project priorities while maintaining performance reviews. With a strong emphasis on automating processes, you will help foster a culture that does not tolerate manual activities, driving initiatives aimed at bolstering infrastructure reliability. Your technical expertise in Linux, databases, and coding will be invaluable as you help orchestrate crisis management and design monitoring solutions for scalable environments. You’ll also work closely with partner teams, ensuring optimal onboarding of new hires and technologies. A flair for communication is essential as you’ll provide both training and support to cross-functional teams. The role does require flexibility; you may need to work second or third shifts, covering weekends at times. Ideal candidates will have experience with cloud operations and a keen insight into integrating AI into workflows. With a competitive salary range from $187,600 to $328,300, plus equity and benefits, this is a fantastic opportunity to join a company that values diversity and innovation.

Frequently Asked Questions (FAQs) for Senior Manager, Reliability Engineering Management Role at ServiceNow

What are the responsibilities of a Senior Manager, Reliability Engineering Management at ServiceNow?

As a Senior Manager, Reliability Engineering Management at ServiceNow, you will oversee the SRE team, focusing on team management, project prioritization, and performance reviews. Your duties include driving automation efforts, managing crises effectively, and ensuring continuous improvement of processes. Collaborating with partner teams and onboarding new hires are also key elements of the role.