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Senior Solution Sales Executive

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's CRM and Industry Solutions. For this role, the SSE will focus on our Telecom and Retail Manufacturers' clients across Canada. These solutions are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

  • Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
  • Provide input to AE during the account planning process based on territory strategy and recommendation
  • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
  • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
  • Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
  • Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
  • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
  • Champion diversity and belonging to contribute to an open and inclusive environment

 

 

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years knowledge on return on investment of specialty solutions area to lead solution win
  • Experience as an AE, or in alternative sales/ customer service role
  • Understanding of business sales processes
  • Traver required: 30-50%

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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What You Should Know About Senior Solution Sales Executive, ServiceNow

Join the vibrant team at ServiceNow as a Senior Solution Sales Executive, where your expertise will help transform the landscape for Telecom and Retail Manufacturers in Canada. Located right in the heart of Toronto, our office boasts a dynamic atmosphere that complements our mission: making the world's workflows better for everyone. As a Senior Solution Sales Executive, you will be crucial in driving market success for our innovative CRM and Industry Solutions on our leading Service Management platform. Your role will involve strategizing and executing plans for targeted accounts, guiding customers in visualizing their digital transformation journeys, and coaching your fellow Account Executives. You'll engage closely with our technical teams to tailor solutions and celebrate your customers' victories along the way. We seek an enthusiastic individual with over seven years of relevant experience, a knack for AI integration, and a passion for enhancing business processes. At ServiceNow, we appreciate the unique perspectives that applicants from diverse backgrounds bring and encourage you to apply even if you believe you don’t meet every qualification. Let’s work together to shape a more inclusive future while redefining how work gets done across industries.

Frequently Asked Questions (FAQs) for Senior Solution Sales Executive Role at ServiceNow
What are the main responsibilities of a Senior Solution Sales Executive at ServiceNow?

As a Senior Solution Sales Executive at ServiceNow, your primary responsibilities include overseeing the market success of our CRM and Industry Solutions specifically for Telecom and Retail Manufacturers. You'll support territory strategy and planning, coach Account Executives, and collaborate with clients to envision and implement effective digital transformation strategies. Your role focuses on strengthening client relationships and ensuring the solutions align with their business goals.

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What qualifications do I need to apply for the Senior Solution Sales Executive position at ServiceNow?

To apply for the Senior Solution Sales Executive role at ServiceNow, you should possess over seven years of experience demonstrating a solid understanding of business sales processes. Familiarity with AI integration into workflows and a background in sales or customer service is favorable. A readiness to understand diverse customer needs and contribute to an inclusive workplace is essential.

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How does the Senior Solution Sales Executive role at ServiceNow support digital transformation?

The Senior Solution Sales Executive plays a pivotal role at ServiceNow by guiding customers in envisioning and executing their digital transformation strategies. You will partner with clients and your account team to build tailored solutions that streamline processes and enhance value. This collaborative approach ensures that every client not only understands the benefit of digital technology but also experiences measurable improvements in their operations.

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Is travel required for the Senior Solution Sales Executive position at ServiceNow?

Yes, the Senior Solution Sales Executive role at ServiceNow requires travel between 30-50% of the time. This travel will enable you to engage closely with clients, understand their needs on-site, and solidify relationships that are vital for driving effective solutions tailored to their business.

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What kind of company culture can I expect at ServiceNow as a Senior Solution Sales Executive?

At ServiceNow, you can expect a company culture that values inclusivity, collaboration, and innovation. As a Senior Solution Sales Executive, you will be part of a supportive environment that encourages diversity and fosters an open mindset. The organization believes in empowering employees to dream big and contribute their unique experiences to shaping better workflows for clients and the workforce alike.

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Common Interview Questions for Senior Solution Sales Executive
How do you overcome objections during the sales process as a Senior Solution Sales Executive?

Overcoming objections involves active listening to fully understand the client's concerns. As a Senior Solution Sales Executive, you should acknowledge their objections, validate their feelings, and respond with tailored solutions that showcase how ServiceNow’s offerings can resolve their issues, ultimately guiding them toward the decision to proceed.

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Can you describe a successful digital transformation project you've led?

When asked about a successful digital transformation project, share specific examples that highlight your strategic approach, collaboration with cross-functional teams, and the measurable impact on the client’s operations. Focus on how you identified challenges, implemented solutions, and supported the client throughout the transition.

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What strategies do you employ to build rapport with potential clients?

Building rapport with potential clients starts with research and understanding their business model. In your response, emphasize techniques like personalized outreach, regular communication, demonstrating industry knowledge, and being genuinely interested in solving their challenges as a way to establish trust and long-term relationships.

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How do you stay updated with industry trends and incorporate that into your sales strategy?

Discuss your commitment to continuous learning, whether through webinars, industry publications, or networking with professionals. As a Senior Solution Sales Executive, explain how you apply these insights into your strategies to adapt solutions that resonate with market demands and evolving customer needs.

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What role does teamwork play in your approach as a Senior Solution Sales Executive?

Teamwork is crucial; articulate how collaboration with Account Executives, Technical Solutions, and specialists enhances your ability to offer comprehensive solutions. Provide examples of how you have worked with cross-functional teams to achieve a common goal and drive customer satisfaction.

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Describe how you measure success in your sales role.

Success in your sales role should be measured through KPIs such as revenue generated, customer acquisition rates, and client satisfaction scores. Talk about how you track these metrics and adjust your strategies accordingly, focusing on achieving both personal and team goals.

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How do you handle competing priorities and time management in your role?

Explain your approach to prioritizing tasks based on urgency and impact. Mention tools or techniques you use, like creating to-do lists, setting reminders, or utilizing project management software, and provide an example of how you've successfully navigated conflicting timelines in past scenarios.

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What initiatives would you suggest to enhance customer engagement?

Propose initiatives focused on understanding customer needs better, enhancing communication, or providing tailored content. Share ideas like periodic feedback surveys, personalized follow-ups, or customer webinars to ensure engagement in an ongoing partnership.

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Can you provide an example of a challenging sale situation and how you handled it?

When asked about a challenging sale situation, illustrate your problem-solving approach, resilience, and adaptability. Highlight the steps you took to navigate obstacles, engage decision-makers, and ultimately close the sale, showcasing your skills as a Senior Solution Sales Executive.

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How do you align ServiceNow solutions with client needs?

Aligning solutions with client needs requires careful listening and understanding their pain points. Explain your approach to conducting needs assessments, presenting tailored solutions, and how you engage clients in discussions to ensure that ServiceNow's offerings effectively meet their expectations and contribute to their business objectives.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, flexible
DATE POSTED
March 14, 2025

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