Senior Solution Sales Executive

As a Senior Solution Sales Executive at ServiceNow, your primary responsibilities include overseeing the market success of our CRM and Industry Solutions specifically for Telecom and Retail Manufacturers. You'll support territory strategy and planning, coach Account Executives, and collaborate with clients to envision and implement effective digital transformation strategies. Your role focuses on strengthening client relationships and ensuring the solutions align with their business goals.

To apply for the Senior Solution Sales Executive role at ServiceNow, you should possess over seven years of experience demonstrating a solid understanding of business sales processes. Familiarity with AI integration into workflows and a background in sales or customer service is favorable. A readiness to understand diverse customer needs and contribute to an inclusive workplace is essential.

The Senior Solution Sales Executive plays a pivotal role at ServiceNow by guiding customers in envisioning and executing their digital transformation strategies. You will partner with clients and your account team to build tailored solutions that streamline processes and enhance value. This collaborative approach ensures that every client not only understands the benefit of digital technology but also experiences measurable improvements in their operations.

Yes, the Senior Solution Sales Executive role at ServiceNow requires travel between 30-50% of the time. This travel will enable you to engage closely with clients, understand their needs on-site, and solidify relationships that are vital for driving effective solutions tailored to their business.

At ServiceNow, you can expect a company culture that values inclusivity, collaboration, and innovation. As a Senior Solution Sales Executive, you will be part of a supportive environment that encourages diversity and fosters an open mindset. The organization believes in empowering employees to dream big and contribute their unique experiences to shaping better workflows for clients and the workforce alike.

Overcoming objections involves active listening to fully understand the client's concerns. As a Senior Solution Sales Executive, you should acknowledge their objections, validate their feelings, and respond with tailored solutions that showcase how ServiceNow’s offerings can resolve their issues, ultimately guiding them toward the decision to proceed.

When asked about a successful digital transformation project, share specific examples that highlight your strategic approach, collaboration with cross-functional teams, and the measurable impact on the client’s operations. Focus on how you identified challenges, implemented solutions, and supported the client throughout the transition.

Building rapport with potential clients starts with research and understanding their business model. In your response, emphasize techniques like personalized outreach, regular communication, demonstrating industry knowledge, and being genuinely interested in solving their challenges as a way to establish trust and long-term relationships.

Discuss your commitment to continuous learning, whether through webinars, industry publications, or networking with professionals. As a Senior Solution Sales Executive, explain how you apply these insights into your strategies to adapt solutions that resonate with market demands and evolving customer needs.

Teamwork is crucial; articulate how collaboration with Account Executives, Technical Solutions, and specialists enhances your ability to offer comprehensive solutions. Provide examples of how you have worked with cross-functional teams to achieve a common goal and drive customer satisfaction.

Success in your sales role should be measured through KPIs such as revenue generated, customer acquisition rates, and client satisfaction scores. Talk about how you track these metrics and adjust your strategies accordingly, focusing on achieving both personal and team goals.

Explain your approach to prioritizing tasks based on urgency and impact. Mention tools or techniques you use, like creating to-do lists, setting reminders, or utilizing project management software, and provide an example of how you've successfully navigated conflicting timelines in past scenarios.

Propose initiatives focused on understanding customer needs better, enhancing communication, or providing tailored content. Share ideas like periodic feedback surveys, personalized follow-ups, or customer webinars to ensure engagement in an ongoing partnership.

When asked about a challenging sale situation, illustrate your problem-solving approach, resilience, and adaptability. Highlight the steps you took to navigate obstacles, engage decision-makers, and ultimately close the sale, showcasing your skills as a Senior Solution Sales Executive.

Aligning solutions with client needs requires careful listening and understanding their pain points. Explain your approach to conducting needs assessments, presenting tailored solutions, and how you engage clients in discussions to ensure that ServiceNow's offerings effectively meet their expectations and contribute to their business objectives.