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Customer Delivery Manager

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Company Description

Founded in 2014, Shippeo is a leading European SaaS company specializing in supply chain visibility. Over the past two years, we have experienced rapid growth, securing €140 million in funding, including €30 million raised in January 2025.

At Shippeo, we take pride in our exceptional diversity, with a team comprising 27 nationalities and fluent in 29 languages. With offices spanning Europe, North America, and most recently Asia, we deliver global, multimodal, real-time transportation visibility to customers across industries such as retail, manufacturing, automotive, and CPG.

Our vision is to become the world's leading data platform for the freight industry. By leveraging our expanding network, real-time data, and AI, we empower supply chains to deliver superior customer experiences while achieving operational excellence.

Job Description

Role Summary

At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Delivery Manager, you will play a key role in ensuring a seamless experience for our customers and their carriers, driving onboarding success, data quality, and outstanding support.

Are you passionate about customer satisfaction? Do you enjoy solving challenges in a fast-paced, collaborative environment? If so, this role is for you!

Your role & responsibilities

As a Customer Delivery Manager, you will be the primary contact for a portfolio of customers and their carriers, ensuring smooth operations and continuous improvement.

Customer & carrier support:

Serve as the main point of contact for customer and carrier inquiries.
Provide step-by-step guidance and solutions to resolve product and service-related issues
Lead carriers’ onboarding (mobile, telematics, TMS) and follow up until they are fully operational
Proactively engage with customers and carriers to ensure data quality and resolve any issues

Collaboration & coordination:

Work closely with Customer Success Managers, Project Managers, Carrier Success, and Data Quality teams to ensure seamless operations
Collaborate with Integrations and Solution Engineers to address complex issues and support escalations
Partner with Product and Tech teams to drive product improvements based on customer feedback
Participate in customer meetings to ensure alignment and satisfaction

Data quality & performance monitoring:

Monitor and enhance data quality within your portfolio
Track key performance metrics such as Customer Satisfaction (CSAT), First Response Time, SLA compliance, and tracking rates to improve efficiency
Develop and update knowledge base articles to enhance self-service capabilities and overall service quality

Qualifications

What we’re looking for:

Bachelor’s degree in Engineering, Business, or a related field
Previous experience in customer service, customer success, or project management, ideally in a SaaS environment
Fluency in English with excellent communication skills (other languages are a plus)
Strong technical aptitude and a willingness to develop skills in API, EDI, SFTP
A customer-first mindset with a passion for delivering outstanding service and building lasting relationship
Excellent problem-solving skills, adaptability, and attention to detail
Ability to work independently while thriving in a collaborative team environment
Previous experience in supply chain, logistics, or software solutions is a plus

Additional Information

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment

We are looking for talents who share our values:

🚀 Ambition
💙 Care
🎯 Deliver
🤝 Collaboration

Find out more about our values in Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!

Would you like to discover more? Click here :

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.

Shippeo Glassdoor Company Review

4.6

Shippeo DE&I Review

4.5

CEO of Shippeo

Pierre Khoury

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Customer Delivery Manager, Shippeo

Join Shippeo, a leading European SaaS company based in Chicago, Illinois, as a Customer Delivery Manager! We're passionate about redefining real-time transportation visibility, and you could be a crucial part of our journey. In this vibrant and collaborative role, you'll be the primary point of contact for a portfolio of customers and their carriers, ensuring smooth operations while enhancing customer satisfaction. Are you ready to drive onboarding success, maintain high data quality, and provide exceptional support? With offices spanning continents and a team comprised of diverse talents, we thrive on challenges and myriads of changing needs. You'll collaborate closely with Customer Success Managers, Project Managers, and Tech teams to optimize processes and ensure that customer feedback informs our product improvements. Your responsibilities will also involve proactive engagement with customers to resolve issues promptly and track key performance metrics to improve efficiency. Shippeo’s culture values ambition, care, delivery, and collaboration. If you possess a customer-first mindset, a problem-solving attitude, and the ability to work independently within a dynamic environment, we want to hear from you! This is an exciting opportunity to grow your career in a supportive and innovative atmosphere. Sounds like a perfect match for you? Let’s make logistics better together!

Frequently Asked Questions (FAQs) for Customer Delivery Manager Role at Shippeo

What are the key responsibilities of a Customer Delivery Manager at Shippeo?

As a Customer Delivery Manager at Shippeo, you'll be responsible for ensuring seamless operations for your customers and their carriers. This includes serving as the main contact for inquiries, guiding the onboarding process, and proactively engaging with customers to maintain data quality. Collaboration with various internal teams is also key to driving product improvements based on customer feedback.