About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Why Village Medical?

At Village Medical, we're looking for a Care Coordinator – Village Medical at Home to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

Village Medical at Home, an extension of the physician-led, team-based platform developed by VillageMD and Village Medical, offers complete primary care services in the home. The Village Medical at Home model offers these services across a continuum of clinical needs, from wellness and quality documentation to the management of transitional care and complex medical needs. Our Village Medical at Home team is passionately committed to delivering coordinated, patient-centric care. 

The Village Medical at Home Care Coordinator is an integral part of the team which shares responsibility to improve quality of care and facilitate a positive experience for patients, families, and caregivers. This individual works specifically with high acuity patients that were recently discharged from an inpatient setting.

How you can make a difference

• Schedules transitional care management visits and weekly follow up visits for patients discharged from the hospital.
• Appropriately documents patient outreach & contact within CRM software.
• Works to ensure patients have everything they need to prevent a readmission and coordinates services and resources if needed. Serves as a main point of contact for patients and ensures a positive patient experience.
• Assists patients by providing information and services.
• Uses the electronic medical record proficiently; transmits information electronically.
• Works collaboratively with adjacent Village departments to coordinate patient handoffs and comprehensive care

Skills for success

• Self-motivated: energetic, self-starter; can work autonomously with limited direction.
• Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes.
• Flexible: ably navigates within ambiguity; solution oriented.
• Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills.
• Collaboration: orientation to team-based work product and results.
• Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution.
• Humility: low ego; engenders trust; respectful.

Experience to drive change

• Medical Assistant Certification required
• Must have current BLS certification for healthcare providers through American Heart Association or Red Cross
• Must have High School Diploma
• Experience in primary care, family practice, internal medicine, urgent care or ER preferred

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.