Client Service Administrator – Maintenance Planner

As a Client Service Administrator – Maintenance Planner at Siemens, your responsibilities will include reviewing booking packages, planning maintenance schedules, and developing maintenance plans based on standard tools and documented processes. You will also revise these plans in consultation with Account Managers to ensure all customer obligations are met.

To qualify for the Client Service Administrator – Maintenance Planner position at Siemens, you need at least a high school diploma (or GED) and two years of experience interpreting service contracts. Proficiency in Microsoft Office, especially Excel, is essential, and an understanding of service agreements within the Building Automation or Fire/Security industry is preferred.

Yes! The Client Service Administrator – Maintenance Planner role at Siemens is primarily remote, supporting the Southeastern U.S. However, initial training will require three days in the office for the first 1-2 months, leading to a flexible schedule where you can effectively collaborate even from home.

Siemens offers a comprehensive range of health and wellness benefits for employees in the Client Service Administrator – Maintenance Planner role. Detailed information about these benefits can be accessed through their benefits portal, including competitive salaries, opportunities for growth, and a supportive workplace culture.

Key skills for the Client Service Administrator – Maintenance Planner position at Siemens include excellent organizational abilities, strong communication skills, and interpersonal relations. Being detail-oriented and having a proactive approach is vital, especially when developing and adjusting maintenance plans to meet customer needs.

In this role, it's important to prioritize tasks based on urgency and impact on customer satisfaction. I usually start by evaluating deadlines and any critical client requirements before organizing my workload for maximum efficiency.

Certainly! I have over two years of experience interpreting service contracts, focusing on ensuring compliance with customer agreements and making recommendations for adjustments to meet their needs effectively.

I believe clear and consistent communication is key. I use tools like email and collaboration software to keep everyone informed and schedule regular check-ins to ensure alignment on projects and tasks.

In a previous role, I needed to revise a maintenance plan due to unforeseen customer requirements. By collaborating closely with the account manager and responding swiftly, we met the new obligations, resulting in positive feedback from the client.

When faced with conflicting priorities, I assess the situation by discussing with stakeholders to understand the most pressing needs. Prioritizing customer satisfaction is always my guiding principle to resolve any conflicts.

When developing maintenance plans, I consider the client's specific needs, compliance requirements, and the frequency of maintenance needed. It’s important to create efficient schedules that cater to both preventative and predictive maintenance.

I would analyze feedback from clients and the service team to identify areas for improvement. Streamlining communication channels and adopting advanced planning tools can significantly enhance the efficiency and accuracy of the maintenance planning process.

I am very comfortable using Microsoft Office, especially Excel for managing data and schedules. I regularly create detailed reports and use formulas to analyze service contract information, making data-driven decisions easier.

I am motivated by the opportunity to make a tangible impact on clients’ operations through effective service planning. Additionally, the collaborative environment at Siemens inspires me to push my limits and grow professionally.

I view travel as a vital opportunity to connect with clients and better understand their needs. I am willing to travel up to 10% as needed and plan my schedule accordingly to balance work responsibilities effectively while on the road.