Junior Systems Administrator

As a Junior Systems Administrator at SilverEdge Government Solutions, you will be entrusted with various responsibilities. This includes configuring and monitoring desktop and server systems, troubleshooting issues, and providing technical support to users. You'll also assist in writing technical problem reports and root cause analyses while participating in system design and installations. Ensuring the integrity of network services and supporting disaster recovery systems will be crucial to your success in this role.

To apply for the Junior Systems Administrator position at SilverEdge Government Solutions, you must have at least a high school diploma or GED, along with an Information Assurance Technical (IAT) Level I certification. Certifications such as A+ CE, CCNA-Security, CND, Network+ CE, or SSCP meet this requirement. Furthermore, a minimum of two years' experience in systems administration and desktop support is desired to ensure you're well-prepared for the role.

SilverEdge Government Solutions is committed to nurturing talent and promoting growth among its employees, especially Junior Systems Administrators. You'll have access to various training programs, collaborate closely with experienced colleagues, and work on real-life projects that challenge your skills. The supportive environment encourages learning and development, ensuring that you can advance your career in IT effectively.

As a Junior Systems Administrator at SilverEdge Government Solutions, you will work with a diverse range of technologies. This includes Windows 11 operating systems, client/server environments, and various networking protocols. You will also engage with disaster recovery systems and be involved in maintaining cross-platform connectivity for network and web services, making your role varied and technologically enriching.

A typical day for a Junior Systems Administrator at SilverEdge Government Solutions involves monitoring and maintaining systems to ensure optimal performance. You may start by checking ticketing systems for help desk issues, followed by troubleshooting those challenges. Additionally, you might participate in team meetings discussing ongoing projects, assist with configuration tasks, and write reports documenting the solutions you've implemented throughout the day.

In answering this question, detail your hands-on experience providing support to desktop and server systems, highlighting specific technologies you have worked with. Mention the types of issues you resolved and any protocols used in your troubleshooting process.

In your response, outline a systematic approach, starting with checking hardware connections, ensuring power supply, and investigating software issues by booting in safe mode. Emphasize the importance of documenting each step taken to facilitate further troubleshooting if necessary.

Your answer should reflect an understanding of urgency and impact. Discuss how you classify tickets based on their severity and the number of users affected, ensuring high-priority issues that impact critical operations are addressed first while maintaining communication with users.

Mention specific operating systems you’ve worked with, emphasizing Windows 11 given the job specification. Discuss any tasks that you performed, such as installations, upgrades, and configurations, to demonstrate your familiarity.

If you've had experience, explain your role in that process, discussing how you contributed to planning, testing, or carrying out disaster recovery exercises. If not, express your understanding of the core principles and importance of such planning.

Discuss any network protocols you have encountered, such as TCP/IP, DNS, or DHCP. Explain how understanding these protocols aids in troubleshooting network connectivity issues, a key aspect of the Junior Systems Administrator role.

Share your strategies for keeping up with developments in the IT industry, such as following relevant blogs, joining online forums, taking courses, or attending webinars, showcasing your commitment to personal and professional growth.

Define root cause analysis and its importance in troubleshooting IT issues. Provide examples of how you have applied this method in past experiences, demonstrating your analytical skills and commitment to resolving issues comprehensively.

Express your passion for technology and your desire to contribute to significant missions. Highlight the company's commitment to nurturing talent and working on impactful projects, aligning your personal values with SilverEdge's vision.

Describe perceived challenges, perhaps multitasking or keeping up with evolving technologies, but emphasize your willingness to meet these challenges head-on and grow from them. Highlight your problem-solving skills and adaptability.