North America Business Development Manager

The North America Business Development Manager at SiteMinder is responsible for client acquisition, managing the full sales cycle from outreach to closing, and achieving sales KPIs. They implement innovative strategies to maximize results and maintain accurate records in the CRM system. They also gather client feedback for product enhancements and engage with industry groups to promote SiteMinder's offerings.

To be considered for the North America Business Development Manager role at SiteMinder, candidates should possess prior experience in new business acquisition, particularly in the SaaS sector. An understanding of the hotel tech industry is advantageous, along with a bilingual proficiency in Spanish and English. Strong negotiation skills and a self-motivated attitude are also essential.

SiteMinder is committed to the professional growth of its North America Business Development Managers through various initiatives, including training opportunities aimed at advancing personal development. The company also embraces a hybrid working model, allowing employees to thrive in a flexible environment while participating in team events and social clubs.

North America Business Development Managers at SiteMinder can expect a diverse and inclusive work environment in Mexico City that values unique perspectives and experiences. The company prioritizes employee well-being through initiatives focused on mental health, provides a hybrid working model, and fosters collegiality through social clubs and events.

SiteMinder offers an attractive range of perks and benefits for its North America Business Development Managers, including cash bonuses, generous parental leave, and paid time off for birthdays, study, and volunteering. Employees have access to employee resource groups and are encouraged to participate in team events, solidifying a strong sense of community.

In approaching the sales cycle, I focus on understanding the customer's needs by conducting thorough research and actively listening during initial conversations. I ensure to maintain open communication throughout the process, systematically addressing concerns and presenting tailored solutions that align with their objectives.

Certainly! In a previous role, I set clear, quantifiable goals with specific timelines. I used a combination of direct outreach and networking strategies to create opportunities. By regularly reviewing my KPIs and adjusting my approach based on feedback and results, I successfully exceeded my targets by 20% over a quarter.

For client acquisition, I combine leveraging my existing network, conducting targeted outreach, and utilizing social media platforms to connect with and engage potential clients. Tailored presentations that demonstrate industry insights and value proposition effectively pave the way for successful partnerships.

During negotiations, I embrace objections as opportunities to understand my clients better. I listen actively, ask clarifying questions, and respond empathetically. By demonstrating my commitment to finding a solution that meets their needs while safeguarding our business interests, I work towards a mutually beneficial outcome.

I track several key metrics to evaluate my sales performance, including the number of leads generated, conversion rates, average deal size, sales cycle length, and customer retention rates. Regular assessment of these metrics informs my strategy and allows for timely adjustments to optimize performance.

I prioritize relationship management by maintaining consistent communication with existing clients, providing updates on product enhancements, and soliciting feedback. This approach builds trust and loyalty while allowing me to identify upsell opportunities that can benefit their business.

In a past role, I received feedback that my demo presentations were too technical for some clients. I took this to heart and adjusted my method to simplify my jargon and focus more on solving client issues. This change significantly improved my engagement rates and led to an increase in closed deals.

I tackle challenges by remaining adaptable and resourceful. When faced with obstacles, I review all available data, consult with team members for alternative perspectives, and explore creative solutions. My resilience helps me stay focused on achieving my goals despite difficulties.

I begin my research by analyzing industry reports, competitor activities, and company news. I utilize platforms like LinkedIn to gather insights about the organization and its decision-makers, enabling me to tailor my outreach strategy effectively and target my messages appropriately.

I am drawn to SiteMinder's innovative approach to hospitality technology and its commitment to inclusivity and employee development. I believe my experience aligns perfectly with the North America Business Development Manager role, and I am excited about the opportunity to contribute to a company that empowers accommodation owners to harness technology effectively.