Customer Service Agent - French speaker (m/f/d) - job 1 of 2

As a Customer Service Agent at SIXT, your primary responsibilities include being the first point of contact for customers, addressing their queries regarding bookings, rental agreements, and handling complaints. You'll assist both business and private customers over the phone and via email, guiding them through our online booking systems and ensuring a smooth reservation process. It's crucial to provide solutions for any issues they might face while always maintaining a friendly and professional demeanor.

To successfully apply for the Customer Service Agent role at SIXT, you should be fluent in both French and English, both written and spoken. Additionally, prior experience in a customer service setting, particularly in call centers or BPO environments, is essential. Strong communication skills, a knack for organization, and the ability to handle a busy workload are also important qualities that we value.

As a Customer Service Agent at SIXT, you can look forward to generous benefits, including 28 vacation days plus an extra day off for your birthday, and a volunteer day each year. We also offer a permanent contract from day one, competitive compensation, and performance-related bonuses. Our health benefits include private health insurance, and we provide opportunities for training and personal development to help you grow in your career.

Teamwork is integral to the role of a Customer Service Agent at SIXT. You'll work closely with colleagues across different departments to ensure that customers receive top-notch service. This collaborative approach not only enhances customer satisfaction but also builds a supportive work environment where team spirit is encouraged and nurtured.

Yes, prior experience in a customer service setting, especially in a call center or BPO environment, is highly desirable for the Customer Service Agent position at SIXT. Having this experience will help you effectively manage customer interactions and provide high-quality service right from the start.

When faced with a difficult customer, it's important to remain calm and listen actively to their concerns. Share a specific situation where you showcased your problem-solving skills and empathy, explaining how you resolved the matter while ensuring the customer felt heard and valued.

Discuss the techniques you employ to handle stress, such as prioritizing tasks, maintaining a positive mindset, and utilizing breaks effectively. Highlight how keeping organized and having support from your team contributes to your ability to stay calm under pressure.

Explain your approach to clear communication, such as adjusting your language based on the customer's understanding, summarizing key points, and confirming details. Emphasize your ability to switch comfortably between French and English as needed.

Detail a quality that resonates with you, such as empathy or active listening. Explain why you believe this quality is vital for providing exceptional service and how it helps build strong relationships with customers.

Share your knowledge of escalation processes and the importance of seeking assistance when necessary. Describe how recognizing the limits of your authority and confidently involving others can lead to solutions that satisfy the customer.

Express your passion for helping people and contributing to great experiences. You can discuss how SIXT's mission or values align with your personal beliefs and how you see yourself growing within the company.

Talk about the tools and methods you use to stay organized, like using spreadsheets, customer relationship management software, or prioritizing tasks. Highlighting a systematic approach shows that you can maintain efficiency and accuracy.

Share a specific story where you authentically exceeded a customer's expectations, whether through personalized service, follow-up actions, or successful issue resolution. It’s a great way to illustrate your dedication to excellence.

Emphasize the importance of teamwork in providing exceptional customer service. Discuss your experience with collaborating with colleagues and how a supportive team environment positively impacts service quality and employee satisfaction.

Research the company’s values and culture, then share what genuinely attracts you to SIXT. Whether it’s their commitment to customer satisfaction, innovative services, or employee development programs, communicating your alignment with their mission is key.