Customer Reliability Engineer Intern

As a Customer Reliability Engineer Intern at John Crane, you will be involved in a variety of tasks designed to familiarize you with the company’s mechanical seals and related products. Your responsibilities will include inspecting, disassembling, and cleaning mechanical seal parts, reviewing blueprints for reparability, conducting mechanical seal failure analysis, and assisting the sales team with field needs. This internship provides you with practical experience that is crucial for your development in the mechanical engineering field.

Candidates looking to apply for the Customer Reliability Engineer Intern position at John Crane should be currently enrolled in an accredited university-level Mechanical Engineering program and have completed at least two years of the program. Additionally, maintaining good academic standing is essential, along with having a mechanical aptitude and familiarity with tools and production environments. Proficiency in Microsoft Office and some CAD experience are also beneficial to succeed in this role.

To thrive as a Customer Reliability Engineer Intern at John Crane, you should possess strong mechanical aptitude and excellent written and verbal communication skills. Being proficient in Microsoft Office is important and having some experience with solid modeling in CAD will certainly enhance your application. We also value adaptability in a collaborative setting and the ability to effectively communicate with stakeholders from various disciplines.

The pay range for the Customer Reliability Engineer Intern position at John Crane is between $23 and $30 per hour, making it a competitive opportunity for students who are looking to gain meaningful work experience while pursuing their degree in mechanical engineering. This part-time role comes with flexible hours tailored to accommodate your school schedule.

John Crane is deeply committed to fostering an inclusive environment for all employees, including those holding the Customer Reliability Engineer Intern position. We run various employee resource groups to provide a supportive space for diverse voices within the company. Our culture celebrates inclusivity and provides platforms for the exchange of ideas and experiences, ensuring that everyone feels valued and recognized for their contributions.

As a Customer Reliability Engineer, you will play a crucial role in ensuring the reliability and performance of mechanical seals. Hiring managers are looking for candidates who can demonstrate an understanding of the importance of analyzing product failures and brainstorming effective solutions. It's beneficial to highlight any previous experience with product analysis or mechanical systems, and how you approach problem-solving.

When conducting a mechanical seal failure analysis, the first step is to gather data about the failure events, which involves collecting visual evidence and inspecting components. Highlight how you would utilize root cause analysis techniques to determine what went wrong, while suggesting how you'd document your findings in a detailed report for stakeholders. Mention any tools or methodologies you are familiar with that aid in this analysis.

During your response, outline your experiences with CAD software, emphasizing any specific projects where you used it. Discuss your level of expertise in creating 2D or 3D models and how these skills will help you in your internship. Employers appreciate candidates who show familiarity with industry-specific software and tools, so mention any relevant coursework or hands-on experience you have.

To answer this question, give examples of projects where teamwork was essential to success. Emphasize your ability to collaborate, communicate effectively, and support teammates. An ideal response might involve discussing how you contributed to research, shared responsibilities, or resolved conflicts within a team setting, showcasing how these experiences will make you a valuable team member at John Crane.

Highlight the importance of workplace safety in your answer. Discuss common safety protocols such as wearing protective gear, understanding machinery operational procedures, and adhering to company guidelines. Be sure to mention your readiness to undergo safety training at John Crane and how you would prioritize safety while performing inspections and conducting maintenance tasks.

In response to this question, illustrate your organizational skills by discussing your time management techniques. Explain how you assess task urgency, set realistic deadlines, and allocate resources. Provide an example if possible, demonstrating how you successfully managed competing priorities in past projects, which will reassure interviewers of your ability to thrive in John Crane’s dynamic environment.

Supporting the sales team involves understanding customer needs and providing accurate information about mechanical seals. In your response, detail how you would actively listen to the sales team’s requests, carry out necessary analyses, and document findings for customer service improvements. Show your enthusiasm for helping the team succeed and your willingness to learn more about the customer-facing side of John Crane.

When addressing this question, consider discussing methodologies such as lean manufacturing or Six Sigma that can streamline processes and eliminate waste. Share your thoughts on areas that might be improved through better organization, enhanced training, or inefficiencies you've observed. It’s a great opportunity to demonstrate your understanding of production and engineering concepts relevant to your potential role.

This is your opportunity to express your passion for mechanical engineering and how it aligns with John Crane’s mission. Discuss your enthusiasm for innovative flow control solutions and how the hands-on experience will benefit your career trajectory. Be candid about what excites you about the company culture and values, which encourage continuous learning and inclusivity.

A positive approach to feedback is essential for growth. When asked this question, express your appreciation for constructive criticism as a tool for improvement. Explain how you would seek clarity on feedback, reflect on it, and implement changes in your work. This demonstrates your maturity and openness to learning, qualities that John Crane highly values in their interns.