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Maintenance Support Specialist (Manufacturing and Operations)

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

This role focuses on supporting the operation and upkeep of specialized testing equipment. Key responsibilities include troubleshooting, maintaining, and repairing both pneumatic and electrical systems, ensuring proper calibration and preventive maintenance, and managing spare parts inventory. The position requires collaboration with other teams to resolve technical issues and ongoing communication with suppliers for equipment support.

 

Job Requirements:

 

  1. Have knowledge of pneumatic equipment and instruments, such as, pneumatic valves, high to low pressure regulators, air pressure boosters, high pressure compressors (3200 psi or higher), etc…

 

  1. Work with high and low voltage AC and DC motors from 120 to 480 vac.

 

  1. Have knowledge of PLC and HMI units.

 

  1. Be able to troubleshoot, maintain, repair pneumatic and electrical equipment used on our test rigs.

 

  1. Keep track of spare parts inventory for all the equipment.

 

  1. Assist and monitor the yearly calibration of all our test rigs and keep records of it.

 

  1. Work together with test technicians and production supervisor to resolve daily issues related to seal testing problems.

 

  1. Follow preventive maintenance program for all the test rigs, high pressure compressors, and all the testing equipment.

 

  1. Be able to initiate/drive communication with suppliers involved in the troubleshooting, preventive maintenance, and repair process.

 

  1. Ability to read, understand and troubleshoot using general, electrical, and pneumatic type drawings.

 

  1. Requires adequate computer skills and knowledge of Office 365.

 

 

Qualifications

  1.  

    • Associate's or Bachelor's degree in a relevant field such as Electrical Engineering, Mechanical Engineering, or a related technical discipline
    • Technical Skills:
    • Proficiency in troubleshooting and repairing both pneumatic and electrical systems
      .
    • Knowledge of calibration and preventive maintenance procedures
      .
    • Experience with specialized testing equipment and understanding of its operation
       
  2. Experience:

    • Previous experience in a technical support or maintenance role, preferably involving specialized equipment
    • Hands-on experience with managing spare parts inventory and working with suppliers for equipment support
  3. Soft Skills:

    • Strong problem-solving abilities and attention to detail
    • Excellent communication skills for collaborating with other teams and suppliers
    • Ability to work independently and as part of a team

       

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

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What You Should Know About Maintenance Support Specialist (Manufacturing and Operations), Smiths Group

At John Crane, a part of Smiths Group, we're on the lookout for a proactive Maintenance Support Specialist to join our dynamic team in Morton Grove, IL. In this vital role, you will focus on the operation and upkeep of specialized testing equipment, essential for ensuring our systems perform reliably and efficiently. Your day-to-day will involve troubleshooting and maintaining both pneumatic and electrical systems, along with overseeing the calibration and preventive maintenance processes to keep everything running smoothly. You'll manage spare parts inventory while collaborating with fellow technicians and production supervisors to swiftly resolve any technical issues that arise on our test rigs. Your experience with pneumatic equipment, AC and DC motors, and PLC and HMI units will be invaluable as you navigate troubleshooting tasks. If you enjoy problem-solving and have a keen attention to detail, this is the perfect opportunity to work in a collaborative atmosphere that values excellence and diversity. At John Crane, we are passionate about supporting our customers and each other as we strive to engineer a better future for industries around the world. Come be part of a team that not only values your skills but also fosters inclusivity and celebrates the diverse backgrounds of all our employees. You'll receive competitive compensation and benefits in a role that truly impacts our mission-critical operations.

Frequently Asked Questions (FAQs) for Maintenance Support Specialist (Manufacturing and Operations) Role at Smiths Group
What are the key responsibilities of a Maintenance Support Specialist at John Crane?

As a Maintenance Support Specialist at John Crane, your primary responsibilities will include troubleshooting and maintaining pneumatic and electrical systems, ensuring proper calibration and preventive maintenance of specialized testing equipment, managing spare parts inventory, and collaborating with teams to tackle technical challenges. You will also engage with suppliers to maintain optimal equipment performance.

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What qualifications are required to be a Maintenance Support Specialist at John Crane?

To qualify for the Maintenance Support Specialist position at John Crane, candidates should possess an Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. Strong proficiency in troubleshooting both pneumatic and electrical systems along with relevant experience in specialized equipment maintenance is necessary. Excellent communication skills and attention to detail are also important.

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What skills are essential for success as a Maintenance Support Specialist at John Crane?

Success as a Maintenance Support Specialist at John Crane hinges on several key skills, including adeptness in troubleshooting pneumatic and electrical systems, familiarity with calibration processes, and strong problem-solving capabilities. Teamwork and effective communication skills are essential for collaborating with colleagues and suppliers while managing diverse technical issues.

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What does the collaborative environment look like for a Maintenance Support Specialist at John Crane?

At John Crane, the collaborative environment for a Maintenance Support Specialist includes working closely with test technicians and production supervisors to address seal testing problems. You'll engage with cross-functional teams, fostering effective communication and teamwork to efficiently resolve daily challenges associated with specialized testing equipment.

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How does John Crane support diversity and inclusion in the workplace?

John Crane actively promotes diversity and inclusion through employee resource groups (ERGs) that offer a supportive community for various backgrounds. Celebrating diversity helps us thrive as a collective, allowing us to engineer innovative solutions while recognizing and appreciating the unique contributions of each individual.

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Common Interview Questions for Maintenance Support Specialist (Manufacturing and Operations)
Can you describe your experience with pneumatic and electrical systems?

When answering this question, highlight specific pneumatic and electrical systems you have worked with, detailing your role in troubleshooting and maintenance. Include examples of challenges faced and how you successfully resolved those issues using your technical skills.

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How do you ensure effective preventive maintenance on equipment?

Discuss your approach to establishing a preventive maintenance schedule, including how you track equipment performance, schedule routine checks, and ensure compliance with industry standards. Mention any tools or methodologies you use to maintain thorough documentation.

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What strategies do you employ for managing spare parts inventory?

Explain your experience with spare parts inventory management, including how you assess needs, monitor stock levels, and collaborate with suppliers. Talk about any inventory management systems you've used and the importance of having the right parts available to minimize downtime.

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Can you give an example of a technical problem you resolved in a previous role?

Be prepared to describe a specific situation where you identified and resolved a technical issue. Focus on the problem-solving process you followed, the skills you utilized, and the positive outcome that resulted from your intervention.

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How do you keep yourself updated on advancements in testing equipment technology?

Discuss your commitment to continuous learning through industry publications, workshops, or professional organizations. Mention any certifications or courses you have pursued to stay informed about the latest technologies that impact the field.

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What communication techniques do you find most effective when working with technical teams?

Describe how you adapt your communication style depending on your audience, sharing specific examples of moments where effective communication led to a successful resolution of an issue or enhanced collaboration among teams.

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How do you prioritize tasks when faced with multiple technical issues?

Outline your method for prioritization, considering factors such as urgency, impact on operations, and deadlines. Providing examples of previous situations will enhance your answer, illustrating your ability to manage time effectively under pressure.

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What tools or software do you prefer for documenting maintenance processes?

Talk about the tools and software you have used for maintenance documentation, highlighting their features that aid in tracking activities effectively. Mention your experience with software solutions such as maintenance management systems, ensuring efficiency and compliance in documentation.

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How do you handle stress during high-pressure maintenance situations?

Share your techniques for managing stress in high-stakes environments, emphasizing the importance of a calm demeanor, clear thinking, and teamwork. Providing examples of how you have successfully navigated such situations will strengthen your answer.

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What motivates you to work as a Maintenance Support Specialist?

Discuss your passion for problem-solving and supporting operations through technical expertise. Sharing personal anecdotes related to achievements or experiences that drive your interest in this field can provide deeper context to your motivation.

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Founded in 1851 and headquartered in London, United Kingdom, Smiths Group is a multinational technology company serving the medical technology, security and defense, industrial, energy, and aerospace markets.

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DATE POSTED
March 25, 2025

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