Environmental Services / Custodial Operations Manager 3

To qualify for the Environmental Services / Custodial Operations Manager 3 role at Sodexo, candidates should have a Bachelor’s Degree or equivalent experience along with a minimum of 3 years in management and functional experience related to housekeeping or custodial services. Strong leadership skills, the ability to motivate teams, and a focus on safety and results are essential for success in this role.

As an Environmental Services / Custodial Operations Manager 3 at Sodexo, your main responsibilities will include leading a team of custodial staff, ensuring compliance with cleanliness and safety standards, driving employee engagement, and working collaboratively with various departments to maintain a patient-centered environment. You'll manage daily operations and promote a culture of inclusion within your team.

Sodexo is committed to the professional development of its employees, including Environmental Services / Custodial Operations Managers. The company offers various career growth opportunities, including tuition reimbursement programs, ongoing training, and promotions based on performance and skill development. You'll have the chance to develop leadership and operational skills that can help you progress in your career.

To be successful as an Environmental Services / Custodial Operations Manager 3 at Sodexo, strong leadership qualities are crucial. Ideal candidates should possess excellent coaching skills to develop team members, a dynamic personality to lead diverse groups, and the ability to work independently to drive initiatives. A focus on employee engagement and an inclusive approach can greatly enhance team performance.

The work environment for an Environmental Services / Custodial Operations Manager 3 at UNC Hospitals is fast-paced and patient-centered. You'll be actively engaging with a large team and coordinating efforts to maintain high cleanliness standards in a medical facility. This role necessitates adaptability and strong communication skills, as you will be working closely with other departments to ensure a safe environment for all.

In ensuring high standards of cleanliness in a healthcare environment, I prioritize active communication with my team about best practices. I would implement regular training sessions on cleanliness protocols and involve the staff in conducting routine checks to maintain accountability. Emphasizing the importance of the client's health also motivates the team to uphold these standards.

To improve employee engagement, I often implement open communication channels where team members feel safe voicing their concerns and suggestions. I also encourage participation in decision-making processes and recognize accomplishments regularly, which fosters a culture of appreciation and support. Providing opportunities for professional development and celebrating team successes is key in keeping morale high.

My leadership style is collaborative and empowering. I believe in setting clear expectations while giving my team the autonomy to approach their roles creatively. I promote an inclusive environment, where diverse opinions are valued, encouraging team engagement and innovation. Ultimately, I aim to motivate and guide my team towards our common goals.

When conflicts arise within my team, I prefer to address them promptly and privately. I listen to all parties involved to understand their perspectives and facilitate an open dialogue to find common ground. My goal is to resolve the issue constructively while fostering a culture of respect and collaboration.

I have extensive experience managing large teams which includes overseeing daily operations, conducting training programs, and ensuring team alignment with organizational goals. I focus on effective communication and clear delegation of responsibilities to maintain productivity and motivation among all members.

In a busy environment, I prioritize tasks by assessing urgency and impact. I categorize tasks using a system that factors in patient needs and safety compliance, delegating accordingly. I believe that flexibility is key, so regularly revisiting priorities ensures the team stays aligned with changing circumstances.

In my last position, I noticed that employee turnover was high due to lack of support. I initiated a mentorship program that paired experienced staff with new hires. This change significantly improved team cohesion and retention rates, leading to a more harmonious work environment.

I believe the biggest challenge facing custodial managers today is maintaining high cleanliness standards while dealing with budget constraints and resource limitations. It requires innovative thinking and resourcefulness, not to mention strong communication with upper management to align goals and ensure adequate staffing and supplies.

I make a continuous effort to keep up with industry standards and practices by attending workshops, webinars, and industry conferences. I also engage with professional organizations and stay informed about the latest technologies in custodial management through relevant literature and networking with industry peers.

I am drawn to Sodexo because of its commitment to creating a better everyday for everyone. The company's focus on inclusivity and ongoing employee development resonates with my values, and I see an opportunity to leverage my skills and experience to contribute positively to the quality of life for patients and staff in the healthcare sector.