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Food Operations Manager 2 - job 3 of 4

Role Overview

*NEW SALE! GREAT opportunity to create a showcase account for Sodexo!* 

 

Sodexo is seeking a Food Operations Manager 2 to oversee food and retail services operations at AtlantiCare Mainland, a premier healthcare facility located in Pomona, NJ. With Sodexo and AtlantiCare, you'll have access to cutting-edge culinary resources, ongoing professional development, and the chance to lead impactful initiatives that elevate both patient and guest experiences.  

 

The Food Operations Manager position is a dynamic leadership role responsible for ensuring excellence in retail dining services, while driving operational efficiency and delivering exceptional customer service. 

 

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

What You'll Do

  • have oversight of day-to-day operations;
  • successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff;
  • achieve company and client financial targets and goals; 
  • develop and maintain client and customer relationships 
  • develop strategic plans;
  • ensure HACCP, regulatory and standards compliance;
  • ensure Sodexo standards are met. 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare system;
  • have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • have experience effectively managing projects within agreed upon timelines;

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

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Average salary estimate

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What You Should Know About Food Operations Manager 2, Sodexo

Are you ready to step into a dynamic role that makes a real difference? Sodexo is on the lookout for a Food Operations Manager 2 to lead food and retail services at AtlantiCare Mainland in Pomona, NJ. This is an incredible opportunity to showcase your culinary expertise and management skills in a premier healthcare facility. As a key figure in this operation, you'll not only oversee day-to-day activities but also coordinate between teams, driving operational efficiency and encouraging top-notch customer service. If you're passionate about elevating patient and guest experiences, this role is tailor-made for you! You'll ensure compliance with health and safety standards while achieving financial targets, all in a supportive environment that values your insights and creativity. At Sodexo, we promote career growth with continuous professional development, an impressive benefits package, and a workplace that embraces diversity and inclusion. Let your leadership shine and help us create better lives for those we serve. Join our team and make an impact that resonates beyond the kitchen!

Frequently Asked Questions (FAQs) for Food Operations Manager 2 Role at Sodexo
What are the responsibilities of a Food Operations Manager 2 at Sodexo?

As a Food Operations Manager 2 at Sodexo, your primary responsibilities will include overseeing daily food and retail operations at AtlantiCare Mainland, coordinating between managerial and frontline teams, and ensuring client financial targets are met. You will also maintain compliance with HACCP regulations and Sodexo standards while fostering strong relationships with both clients and customers.

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What qualifications are needed for the Food Operations Manager 2 role at Sodexo?

To qualify for the Food Operations Manager 2 position at Sodexo, candidates should possess an Associate's Degree or equivalent experience, along with at least two years of management experience in food or culinary services. Demonstrated leadership capabilities and experience in driving customer satisfaction in a healthcare context will be essential.

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What is the work environment like for a Food Operations Manager 2 at Sodexo?

Working as a Food Operations Manager 2 at Sodexo means being part of a supportive team that values diverse perspectives. You will find a collaborative environment where every opinion counts. The role entails both independent and teamwork responsibilities, providing a dynamic work atmosphere focused on improving customer experiences in a healthcare setting.

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How does Sodexo support professional development for Food Operations Manager 2?

Sodexo prioritizes the growth of its employees by offering ongoing professional development opportunities. As a Food Operations Manager 2, you will have access to resources designed to enhance your leadership and culinary skills, keeping you updated with industry trends and practices for continual improvement in your role.

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What benefits can a Food Operations Manager 2 expect at Sodexo?

Sodexo provides a comprehensive benefits package for its Food Operations Manager 2, including medical, dental, vision, and wellness programs. Additionally, employees can enjoy a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career advancement through tuition reimbursement.

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Common Interview Questions for Food Operations Manager 2
Can you describe your experience managing food services in a healthcare environment?

When answering this question, highlight specific instances where you've led teams in healthcare food service settings. Discuss how you met compliance standards and enhanced patient satisfaction through innovative service strategies.

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How do you ensure compliance with HACCP regulations?

Share your experience with HACCP guidelines, explaining the steps you take to train your team on compliance and how you monitor daily operations to uphold these standards consistently.

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Describe a successful initiative you led in a previous food management role.

Choose a specific initiative that showcases your leadership and problem-solving skills. Explain its objectives, the implementation process, and the positive outcomes achieved, particularly in customer satisfaction or operational efficiency.

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How do you handle conflicts within your team?

Illustrate your conflict-resolution skills by providing a concrete example of a disagreement you managed. Emphasize the importance of open communication and collaborative problem-solving in restoring team harmony.

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What strategies do you use to maintain high standards in customer service?

Discuss techniques you've employed, such as staff training, feedback mechanisms, or performance metrics, to consistently meet and exceed customer service expectations in a food operations setting.

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How do you prioritize tasks when managing a busy kitchen?

Emphasize your organizational skills by discussing how you assess urgency and importance. Share a framework or system you use to keep the kitchen running smoothly and efficiently.

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What metrics do you consider essential for evaluating food service performance?

Identify specific key performance indicators (KPIs) you monitor, such as customer satisfaction scores, operational costs, and food quality metrics. Explain how you use this data to drive improvements and achieve goals.

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Can you give an example of how you developed and motivated your team?

Provide an example that illustrates your ability to inspire and coach staff, focusing on techniques like mentoring, regular feedback sessions, and creating opportunities for professional growth.

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How do you adapt to changes in dietary regulations or customer preferences?

Demonstrate your flexibility and responsiveness by discussing how you've successfully implemented changes based on new regulations or trends, and how you engage your team during these transitions.

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Why do you want to work for Sodexo as a Food Operations Manager 2?

Share what specifically attracts you to Sodexo, such as their commitment to diversity, employee development, or their mission in enhancing healthcare experiences. Relate this to your personal values and career aspirations.

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DATE POSTED
April 10, 2025

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