Junior Software Support Consultant - Commercial & Accounting Systems

As a Junior Software Support Consultant at SOFTONE and ENTERSOFT, you will focus on providing exceptional technical support for Prosvasis commercial applications. Your daily responsibilities will include servicing customer inquiries, offering advisory services tailored to their specific needs, and managing requests for improvements to enhance their usage of the applications. Your role is vital in ensuring clients have the best experience with our software and solutions.

To be successful as a Junior Software Support Consultant at SOFTONE and ENTERSOFT, a strong educational background in Economics-Accounting is essential. Previous experience in a similar support role, particularly with accounting and My Data applications, will be highly valued. Additionally, a solid understanding of tax and labor legislation, combined with excellent communication skills, is crucial for effectively assisting our clients.

At SOFTONE and ENTERSOFT, we prioritize the growth and development of our employees. As a Junior Software Support Consultant, you will have access to funded training and development opportunities that enhance your skills and knowledge in software support. You will also work alongside experienced professionals who are eager to mentor and guide you, encouraging continuous learning within our collaborative environment.

Working as a Junior Software Support Consultant at SOFTONE and ENTERSOFT comes with a competitive remuneration package and the added perks of private health insurance and a hybrid working model. We understand the importance of work-life balance and provide transportation via company buses from central stations, as well as catering food services to support our employees' welfare.

In the role of Junior Software Support Consultant at SOFTONE and ENTERSOFT, you will engage with a diverse range of customers from various industries, all benefiting from our commercial applications. You will play a key role in supporting over 90,000 businesses across Greece, Cyprus, Bulgaria, and Romania, ensuring they can effectively utilize our software solutions to drive their digital transformation.

When answering this question, highlight any previous roles where you provided support for commercial software, particularly in accounting. Share specific tools or applications you've worked with and emphasize your ability to understand client needs and troubleshoot effectively.

In your response, demonstrate your understanding of current tax and labor laws relevant to accounting. Discuss any coursework or certifications that have provided you with this knowledge, and explain how you can leverage this expertise to assist clients appropriately.

Outline a step-by-step approach to problem solving that includes listening to the customer, diagnosing the issue, and then walking them through the solution. Use examples from past experiences that showcase your communication skills and technical insight.

Explain how you remain calm, listen actively, and empathize with customers in difficult situations. Provide examples of how you managed to turn a frustrating experience into a positive one by demonstrating patience and effective communication.

Focus on the company’s reputation as the largest business software provider in Greece and its commitment to innovation. Share your enthusiasm for contributing to a company that supports a wide range of businesses with robust software solutions and its potential for personal and professional development.

Mention any practices you follow, such as subscribing to industry newsletters, participating in online forums, or attending webinars. Emphasize your commitment to continuous learning and how this helps you provide better support to customers.

Provide a concrete example where you managed multiple tasks simultaneously, prioritizing based on urgency and importance. Highlight your organizational skills and effectiveness in delivering results without compromising the quality of service.

Discuss any customer support software you’ve used, such as ticketing systems or CRM applications. Explain how these tools help you manage inquiries efficiently and enhance communication with customers.

Talk about the importance of following up with customers, soliciting feedback, and making adjustments based on their responses. Emphasize your dedication to providing a positive experience that fosters long-term customer relationships.

Discuss common challenges such as rapidly evolving technology or the diversity of customer needs. Be sure to express your proactive approach to overcoming these challenges through continual learning and customer engagement.