Technical Support Consultant

As a Technical Support Consultant at ENTERSOFT and SOFTONE, you will be responsible for designing and implementing tailored solutions using Soft1 tools, analyzing business requirements, and developing advanced specifications. You’ll also conduct unit testing and troubleshooting to ensure software quality, collaborate with business consultants to address technical gaps, and provide necessary training and ongoing support for clients' Soft1 implementations.

To apply for the Technical Support Consultant role at ENTERSOFT and SOFTONE, you need a Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in a similar position, especially within ERP consulting or software development, is essential. Strong expertise in SQL Server and JavaScript is required, and experience with Business Intelligence tools and .NET is an advantage.

Key skills for a Technical Support Consultant at ENTERSOFT and SOFTONE include outstanding problem-solving abilities, a proactive and analytical mindset, and a strong customer-oriented approach. Exceptional communication, negotiation, and interpersonal skills are also crucial for effectively translating business needs into actionable technical solutions.

ENTERSOFT and SOFTONE are committed to the growth of their Technical Support Consultants by offering competitive remuneration, private health insurance, a hybrid working model, and funded training and development opportunities. You'll also have support from mentors eager to help you thrive in your role, ensuring your skills stay current and your career progresses.

As a Technical Support Consultant at ENTERSOFT and SOFTONE, you can expect a dynamic and collaborative work environment. The organization values innovation and teamwork, and you’ll work alongside top performers who are passionate about mentoring and developing talent. The hybrid work model also allows for flexibility, contributing to a balanced work-life experience.

In your response, highlight a specific project where you identified a client's unique needs, designed a tailored solution, and implemented it successfully. Discuss the tools you used, any challenges faced, and how you ensured the solution met or exceeded expectations.

Illustrate your systematic approach to troubleshooting. Start by explaining how you gather information, identify the problem, test potential solutions, and implement fixes. Mention any tools you use and the importance of documentation during the troubleshooting process.

Share specific examples of your experience with SQL Server, detailing the types of databases you've worked with, any complex queries you've written, and how you’ve optimized performance. Highlight your familiarity with database management and the impact of your work on business operations.

Discuss your approach to quality assurance during software implementation. Explain how you conduct unit testing, user acceptance testing, and gather feedback from users to ensure the software is effective and meets all requirements before going live.

Explain your dedication to continual learning, including attending workshops, webinars, or pursuing certifications. Discuss any relevant online courses or communities where you share knowledge and stay informed about industry trends.

Express your understanding of the importance of communication. Detail how you set clear milestones, provide regular updates, and maintain transparency to ensure clients are informed and their expectations are realistic throughout the project lifecycle.

Discuss your analytical skills and communication strategies. Explain how you work closely with stakeholders to understand their needs, conduct thorough analysis, and ensure the final solution aligns with business objectives while being technically feasible.

Provide examples of training you’ve conducted, highlighting your methods of engaging participants, simplifying complex concepts, and tailoring sessions to different skill levels to ensure effective learning and user adoption.

Demonstrate your conflict resolution skills by explaining how you would approach the discussion openly, listen to their perspective, and work collaboratively to find a compromise that ensures the best solution for the client.

Show your understanding of ENTERSOFT and SOFTONE’s unique value proposition. Discuss their strong commitment to innovation, extensive portfolio of digital solutions, and how they prioritize customer satisfaction, which positions them well in the competitive landscape.