Automotive Technician - Mercedes-Benz of Nashville

As an Automotive Technician at Mercedes-Benz of Nashville, you will be responsible for receiving repair orders, diagnosing vehicle malfunctions, performing repairs accurately, and managing relationships with parts departments. Additionally, you will document all work performed and may supervise apprentice technicians to foster their growth.

To be considered for the Automotive Technician position at Mercedes-Benz of Nashville, you must be ASE Certified, possess a valid driver's license, and demonstrate a good driving record. Candidates must also be eligible to work in the USA and pass pre-employment checks, including background and drug tests.

Yes, Mercedes-Benz of Nashville provides an extensive benefits package for Automotive Technicians, including a flexible medical plan, company contributions to Health Savings Accounts, various dental and vision plans, life insurance, short and long-term disability, and more. We also offer pet insurance and the opportunity for zero premium health plans based on tenure.

Preferred experience for the Automotive Technician role at Mercedes-Benz of Nashville includes having Mercedes-Benz Certification and/or experience with other luxury brands such as BMW, Audi, or Lexus. This experience will help you excel in our fast-paced environment and achieve exceptional service standards.

The working environment at Mercedes-Benz of Nashville is collaborative and supportive. As an Automotive Technician, you will work closely with fellow technicians and service advisors, ensuring a positive atmosphere that values teamwork and professional development.

To ensure accuracy in your work, emphasize using systematic diagnostic procedures, keeping up with the latest diagnostic tools, and documenting all findings meticulously. It's also vital to communicate effectively with your team regarding any unusual vehicle issues.

When answering this, specify a challenging repair situation, explain the problem clearly, and outline the steps you took to diagnose and solve the issue. Highlight any teamwork or supportive resources you utilized to overcome this challenge.

Discuss the importance of clear and honest communication with customers. Describe how you would explain the necessity of additional services and answer any questions to ensure they feel comfortable and informed about their vehicle's repairs.

Share your commitment to continuous learning, whether through formal training sessions, online courses, or attending automotive trade shows. Mention any relevant organizations or forums you engage with to enhance your knowledge.

Explain your prioritization process when faced with multiple tasks, focusing on efficiency and quality. Provide examples of how you've successfully managed deadlines while maintaining high standards in your work.

Outline the safety protocols you adhere to as an Automotive Technician, including the appropriate use of protective gear, proper handling of tools, and following dealership safety guidelines to ensure a secure work environment.

Discuss the importance of open communication and respectful dialogue in resolving disagreements. Provide steps you would take to present your viewpoint while considering your coworker’s perspective to reach a consensus.

Emphasize the significance of thorough documentation for accountability and transparency. Describe the methods you use, whether through software systems or written logs, to ensure accurate records of repairs and diagnostics.

Share your passion for the brand and the value you see in working with luxury vehicles. Discuss the positive company culture and the commitment to professional development that attracts you to Mercedes-Benz of Nashville.

Discuss your intrinsic motivation for working as an Automotive Technician, such as your passion for cars, satisfaction in solving complex problems, or the joy of delivering excellent customer service through quality repairs.