Floater - Financial Service Representative II - Area 1

The Floater - Financial Service Representative II at South Carolina Federal Credit Union is responsible for providing top-notch customer service and assisting clients with various financial needs. Daily tasks include discussing loan repayment options, processing deposits, cashing checks, and maintaining cash drawer accuracy. The role also entails active participation in team meetings to discuss performance and strategy, ensuring you stay aligned with company goals while exceeding client expectations.

To qualify for the Floater - Financial Service Representative II position at South Carolina Federal Credit Union, you must possess a high school diploma or equivalent along with at least one year of experience as a Senior Teller or in a comparable financial service role. A positive attitude, strong communication skills, and the ability to handle cash efficiently are essential for success in this position.

South Carolina Federal Credit Union offers a competitive salary, including an additional premium for Floater positions. Employees enjoy comprehensive benefits, including opportunities for community engagement, wellness programs, and career growth and development. The organization emphasizes work/life balance, making it easier for employees to spend quality time with family and friends.

The Floater - Financial Service Representative II role at South Carolina Federal Credit Union is designed to cultivate professional growth through a supportive environment. With opportunities for internal promotions, professional development workshops, and involvement in community service, employees can advance their careers while building valuable skills and experiences.

Yes! South Carolina Federal Credit Union welcomes applications from veterans and transitioning service men and women. Relevant military experience will be considered when applying for the Floater - Financial Service Representative II position, reflecting the company’s commitment to supporting those who have served.

When faced with a customer complaint, I prioritize listening to the customer attentively, empathizing with their situation, and responding promptly. I aim to resolve their issue efficiently while adhering to the company's policies, ensuring that the customer leaves satisfied.

I believe in building strong relationships by being approachable, actively listening, and understanding each customer's unique needs. By providing tailored financial solutions and following up to ensure their satisfaction, I can foster loyalty and trust.

In my previous role, I worked collaboratively with my team during our morning huddles to brainstorm innovative strategies for achieving our referral goals. This collective effort not only enhanced our performance but also strengthened our team dynamics.

I prioritize my tasks by creating a daily plan and breaking my workload into manageable segments. I double-check my cash drawer at set intervals to maintain accuracy and avoid errors, ensuring I meet deadlines while delivering quality service.

I'm motivated by the opportunity to positively impact customers' financial journeys. Helping clients achieve their financial goals and providing excellent service is what drives me to continuously improve and excel in my role.

I stay informed about new financial products through regular training sessions, reading industry publications, and participating in webinars or workshops. This helps me provide accurate information and recommendations to customers.

I would engage the customer in a conversation to understand their financial goals and needs. After gathering the necessary information, I would provide them with tailored options, explaining the benefits and risks of each to help support their decision-making process.

I prioritize my responsibilities by assessing the needs of each location and adjusting my schedule accordingly. I maintain flexibility and communication with both customers and colleagues to ensure effective service across all branches.

Key skills include strong communication, active listening, cash handling proficiency, and the ability to multitask efficiently. Additionally, being adaptable and maintaining a positive attitude are crucial for success in a fast-paced environment.

If I encounter a customer's question that I'm unsure about, I would assure them that I will find the information they need. I would either consult with a colleague or look it up to provide accurate and timely assistance, demonstrating my commitment to their satisfaction.