Care Coordinator - W 82nd

At Spear Physical and Occupational Therapy, a Care Coordinator plays a crucial role in patient engagement. This position involves welcoming patients into the clinic, managing their appointments, and ensuring they receive exceptional service. Care Coordinators must respond to inquiries rapidly, maintain communication, and assist patients throughout their treatment journey with kindness and professionalism.

While a BA or BS degree is preferred, it’s not mandatory for the Care Coordinator role at Spear Physical and Occupational Therapy. What’s essential is your previous customer service experience, a hospitable personality, and a team-oriented spirit. Strong communication and multitasking abilities, along with attention to detail, will set you up for success in this position.

Spear emphasizes a collaborative work environment where Care Coordinators actively engage with both colleagues and patients. This team-oriented approach fosters a supportive atmosphere, allowing you to share ideas, celebrate successes, and learn from challenges, ensuring everyone receives the care they need.

Care Coordinators at Spear Physical and Occupational Therapy are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. This ensures our patients feel prioritized and valued while receiving timely assistance with their queries.

Spear offers a comprehensive benefits package for Care Coordinators, including medical, dental, and vision insurance, a 401(K) with matching contributions, generous paid time off, and mental health support services. Additional perks include gym membership discounts, commuter benefits, and various employee discounts, all aimed at enhancing your overall work-life balance.

When addressing a difficult patient, I would actively listen to their concerns and demonstrate empathy. I would seek to understand their needs and aim to find a solution that works for them while maintaining professional boundaries. Ensuring a positive experience during their interaction is key to fostering trust.

I have extensive customer service experience where I focused on creating a positive environment for clients. I believe in going the extra mile to ensure customers feel heard and valued, which aligns perfectly with the mission of a Care Coordinator at Spear.

I prioritize my tasks based on urgency and importance, utilizing tools like checklists and calendars to stay organized. Additionally, I always ensure effective communication with my team to delegate when necessary and keep everyone in the loop.

I prioritize clear, empathetic communication by actively listening to patients and addressing their needs succinctly. I also inform them about processes and timelines, reducing anxiety and ensuring a smoother experience throughout their care journey.

I am drawn to the role at Spear because of its commitment to exceptional patient care and fostering a community environment. I believe that my passion for service aligns with Spear's values, and I am excited about the opportunity to make a difference in patients' lives.

A great Care Coordinator has to embody empathy, strong communication skills, and the ability to multi-task. They should be proactive in addressing patient needs and promoting a welcoming atmosphere, ensuring every patient feels valued and understood.

In case of a scheduling conflict, I would quickly analyze the situation, inform all parties involved, and propose alternative solutions to accommodate everyone. Clear communication is essential, and I strive to resolve issues promptly.

To me, good customer service means delivering consistent, empathetic care and ensuring that every interaction leaves a positive impression. It's about building relationships with patients and providing them with the support they need throughout their care journey.

I maintain my motivation in high-pressure situations by focusing on my goals and the positive impact on patients' lives. I also practice stress-relief techniques, such as deep breathing and prioritizing tasks effectively to manage my workload.

My long-term career goal is to grow within the healthcare sector, potentially leading towards roles in management or specialized patient care coordination. I am keen on developing my skills further while making a significant impact on patient experiences.