Senior Technical Program Manager, Revenue Systems

As a Senior Technical Program Manager at Squarespace, your key responsibilities will include overseeing the product development lifecycle from start to finish. This involves creating detailed project plans, mitigating risks, tracking project statuses, and reporting updates to stakeholders. You’ll also be crucial in fostering collaboration among teams, breaking down silos, and driving discovery momentum for new projects.

To qualify for the Senior Technical Program Manager role at Squarespace, candidates ideally have 4+ years of experience in program management or a similar field, proficient in all phases of product and software development lifecycle. Strong skills in influencing without direct authority, effective change management, and familiarity with tools like Jira are essential. A Scrum Master certification is a plus!

At Squarespace, the work environment for a Senior Technical Program Manager is collaborative and dynamic. The position is NYC-based and involves working from the office two days a week. You'll engage with cross-functional teams including Product, Engineering, and Finance, making it important to foster teamwork and effective communication across various groups.

Squarespace is committed to the professional growth of its employees, including Senior Technical Program Managers. Employees have access to a variety of resources like education reimbursement and participation in Global Employee Resource Groups, allowing you to continue developing your skills and connect with peers.

As a Senior Technical Program Manager at Squarespace, you can expect a robust array of benefits, including medical plans, retirement benefits with employer matching, paid parental leave, flexible time off, wellness programs, and a dog-friendly workplace. Additionally, the company emphasizes employee well-being with initiatives like a mindfulness app subscription and regular hack weeks!

In your response, highlight specific projects you've managed and the methodologies you employed, such as Agile or Waterfall. Discuss how you coordinated between technical and non-technical teams, ensuring everyone was aligned on project goals while maintaining transparency in communication.

Excellent candidates will reference the importance of open dialogue and understanding different perspectives. Detail a specific example where you mediated a conflict, the steps you took, and how you ensured that all parties were heard and ultimately satisfied with the resolution.

Mention tools like Jira, Trello, or Asana that you're familiar with. Explain how you’ve utilized these platforms to streamline project workflows, track progress, and facilitate team collaboration, highlighting any innovative solutions you've developed.

Elaborate on your methods for task prioritization, whether it be using frameworks like the Eisenhower Box or MoSCoW method. Showcase your ability to weigh the urgency and importance of tasks, taking into consideration both business needs and team capacity.

Share a concrete example of leading a team through change, outlining the challenges faced, the strategies you implemented for smooth transitions, and the final outcomes. Emphasize your leadership style and decision-making process during this time.

Discuss key performance indicators (KPIs) that you track, such as timelines, budget adherence, stakeholder satisfaction, and project outcomes. Illustrate how you analyze these metrics to evaluate success and continuously improve future projects.

Providing a situation where you needed to rally support or resources from stakeholders without direct authority is crucial. Explain your approach to persuasion, such as using data to support your case and building relationships to gain allies in your proposition.

Outline your proactive approaches to risk identification, assessment, and mitigation strategies. Share a specific instance where your risk management efforts saved a project from potential setbacks.

Emphasize the importance of setting clear communication protocols and regular updates. Share how you leverage team meetings, status reports, or digital collaboration tools to keep everyone informed and engaged throughout the project lifecycle.

Discuss techniques you use to motivate team members, such as recognizing achievements, fostering open communication, and creating opportunities for professional development. Highlight how these approaches contribute to a positive work culture and enhance team performance.