Retail Sales Lead (Mall of America)

As the Retail Sales Lead at Squishable in the Mall of America, your primary responsibilities include collaborating with the Store Manager on company objectives, implementing sales strategies, and ensuring that the sales team is accountable for their performance. You'll also act as a brand ambassador, engaging in community events and enhancing customer loyalty while developing team members' product knowledge to maintain an exceptional shopping experience.

To qualify for the Retail Sales Lead position at Squishable, you should have at least two years of supervisory experience in a high-volume, customer-facing environment. Strong organizational skills, emotional intelligence, and the ability to balance priorities are essential. Additionally, a passion for empowering and inspiring your team will help you thrive in this role as you foster an engaging and collaborative atmosphere.

Yes, prior retail experience is essential for the Retail Sales Lead role at Squishable. Specifically, candidates should have at least two years of relevant supervisory experience in a fast-paced and creative customer-facing environment to ensure they can effectively lead the team and contribute to achieving store goals.

The pay rate for the Retail Sales Lead position at Squishable is $18 an hour. This competitive compensation reflects the importance of the role in driving customer engagement and satisfaction while contributing to the company's growth and vibrant culture.

Important skills for a Retail Sales Lead at Squishable include strong organizational and communication skills, the ability to provide and receive constructive feedback, and high emotional intelligence. These abilities are essential for effectively managing and motivating a diverse team while ensuring an exceptional customer experience in alignment with Squishable's values and objectives.

To improve customer experience as a Retail Sales Lead, I would focus on training the sales team on our products and fostering a welcoming environment. Encouraging team members to actively engage with customers, sharing stories behind our products, and welcoming feedback would enhance the overall shopping experience. Implementing community events could also strengthen relationships with our customers.

In a previous role, I encountered a situation with an upset customer over a defective product. I calmly listened to their concerns, empathized, and ensured them I would resolve the issue. I offered a replacement and a small discount on their next purchase, transforming their experience into a positive one. This approach reinforced the importance of customer satisfaction.

During challenging sales periods, I would motivate my sales team by setting small, achievable goals and celebrating those wins together. Regular team meetings to discuss concerns and propose solutions also promote collaboration. By fostering an engaged environment, we can keep morale high, even in tough times.

A Retail Sales Lead is crucial in driving brand loyalty as we set the tone for customer interactions and experiences. By embodying the values of Squishable and building genuine relationships, we can ensure customers feel valued and connected to the brand. This connection compels them to return and even recommend us to others.

I approach underperforming employees with constructive feedback and support. I work with them to identify specific areas of improvement, set achievable goals, and establish a plan for growth. Regular check-ins can help monitor progress and provide encouragement, fostering a culture of continuous development.

I prioritize tasks during busy retail seasons by assessing peak hours and identifying the most critical operations. Developing a clear action plan with my team helps ensure we stay organized and can efficiently handle high volume at the store. Delegating responsibilities according to strengths and monitoring staff performance allows us to adapt rapidly to in-store dynamics.

To keep myself and my team informed about new products, I regularly schedule training sessions that focus on product knowledge. I also encourage team members to share any insights they may have about customer preferences and market trends. Building a culture of openness regarding product discussions ensures we stay enthusiastic and knowledgeable.

My approach to team development and growth is centered around mentorship and continuous learning. I believe in providing opportunities for team members to lead initiatives, participate in training, and receive feedback on their performance. This not only heightens engagement but also encourages personal and professional development tailored to individual aspirations.

I ensure effective communication within my retail team by promoting an open-door policy and regular team meetings. Utilizing tools like group chats allows us to stay connected throughout the day, share updates, and provide support to one another. Establishing a transparent communication culture fosters trust and collaboration.

My method for assessing and improving store performance involves analyzing sales data, customer feedback, and team interactions. Regularly reviewing KPIs allows me to identify trends and areas for improvement. I would lead the team in brainstorming solutions and strategies to enhance customer experience and increase sales effectively.