Retail Sales Lead (Briarwood Mall) - job 1 of 2

As a Retail Sales Lead at Squishable, your responsibilities include managing daily store operations, supporting the Store Manager in meeting sales goals, and ensuring your sales team excels in delivering exceptional customer experiences. You'll also enforce sales strategies, develop product knowledge, and participate in local community initiatives to drive brand loyalty.

The ideal candidate for the Retail Sales Lead position at Squishable should have two years of supervisory experience in a customer-facing environment. You’ll need strong organizational and communication skills, a passion for people, and the ability to work collaboratively in a fast-paced setting. You should also be comfortable giving and receiving feedback to foster team development.

Squishable supports its Retail Sales Lead by promoting a culture of open communication and constructive feedback. Team members are encouraged to grow professionally, with a focus on empowerment, motivation, and collaboration both within their teams and across the store. This approach helps ensure a supportive work environment where all voices are heard.

The work environment at Squishable, especially as a Retail Sales Lead, is lively and creative. You’ll be surrounded by a dynamic team passionate about customer interactions and product knowledge. Fast-paced and ever-changing, this role demands adaptability and enthusiasm, making every day exciting as you engage with both customers and your team.

Essential skills for a successful Retail Sales Lead at Squishable include strong leadership qualities, exceptional communication skills, and a genuine passion for customer service. You should be well-organized, capable of handling multiple priorities, and possess high emotional intelligence to manage a diverse team effectively.

In answering this question, share your strategies for motivating and developing team members. Discuss how you foster a collaborative environment, encourage feedback, and celebrate team successes. Highlight any specific experiences where you turned challenges into opportunities for growth.

Discuss the importance of personal connections with customers and how you train your team to respond rapidly to customer needs. Provide examples of past experiences where you effectively handled customer complaints or tailored service to enhance customer satisfaction.

Talk about setting clear goals, recognizing individual achievements, and creating a fun, engaging work atmosphere. Emphasize your belief in empowering team members and sharing success stories to inspire motivation.

Explain your method for conducting performance evaluations, focusing on constructive feedback and support. Stress the importance of having open, honest conversations to foster individual growth and meet team objectives.

Outline your strategies for adapting to changes in the retail landscape, such as enhancing product knowledge among team members, utilizing promotions effectively, and leveraging local community events to draw customers into the store.

Share a specific example that shows your conflict resolution skills. Describe the situation, the steps you took to address the issue, and the positive outcome that emerged from your actions.

Discuss the resources you use to keep abreast of industry developments, such as trade publications, training sessions, and networking. Highlight your commitment to ongoing learning and adapting based on consumer insights.

Here, emphasize the importance of collaboration and communication in achieving sales goals. Explain how teamwork helps build morale, encourages diverse ideas, and contributes to a positive store atmosphere.

Explain that your first step would be to listen attentively to the customer's concern and validate their feelings. Then, describe how you would take appropriate actions—such as offering a replacement or refund—while ensuring the customer feels valued and heard.

Emphasize your passion for the brand, your leadership experience, and your ability to connect with customers and team members alike. Share specific examples of how your skills and experiences align with Squishable’s values and goals.