Customer Service Representative

As a Customer Service Representative at SRS Building Products, your primary responsibilities include assisting walk-in customers and providing support over the phone. You will coordinate closely with outside salesforces, drivers, and warehouse teams to ensure a smooth customer experience. Additionally, you’ll handle counter sales, answer queries, and contribute to resolving issues swiftly to meet customer needs effectively.

To qualify for the Customer Service Representative position at SRS Building Products, candidates should have experience assisting customers with their purchasing needs, whether in person or via phone. Intermediate computer skills for entering sales orders and cash transactions are essential. A valid driver’s license and the ability to undergo background checks are also required. Bilingual candidates, especially those who speak both English and Spanish, are preferred but not mandatory.

At SRS Building Products, we genuinely care about your career growth. As a Customer Service Representative, you will have opportunities to learn about our product range and explore potential pathways into sales or management. The supportive environment encourages personal development alongside business growth, allowing you to build your career successfully.

Customer Service Representatives at SRS Building Products enjoy a competitive salary along with various benefits. These include a 401(k) retirement plan with company matching, an Employee Stock Purchase Program, paid vacation and holidays, medical, dental, and vision benefits, and a fun workplace atmosphere that promotes the concept of making money while having fun!

The work culture at SRS Building Products is vibrant and engaging, embracing the philosophy of 'Make Money and Have Fun!' You will be part of a team that values reliability, teamwork, and integrity, ensuring a workplace where your contributions matter. Additionally, we are proud to be a veteran-friendly employer, recognizing the skills and values that military service brings to our team.

When dealing with difficult customers, the key is to listen actively and empathize with their concerns. Explain steps you will take to resolve their issues and reassure them that their experience is important to you. Be calm, professional, and aim to turn a negative situation into a positive one by providing satisfactory solutions.

In interviews, sharing specific examples where you exceeded customer expectations is impactful. Describe the situation, your actions, and the positive outcome. Highlight the importance of communication, attentiveness, and problem-solving skills that led to a successful resolution.

Express what excites you about the role, such as engaging with customers, learning about building products, or being part of a supportive company culture. Showing genuine enthusiasm can leave a positive impression on the interviewer.

Share your time management strategy, such as assessing urgency based on customer needs or using tools to track your tasks. Demonstrate your ability to remain organized under pressure while ensuring every customer gets quality attention.

Focus on skills such as effective communication, problem-solving, and technical proficiency. Highlight how these skills align with the requirements of the role and how they can contribute to customer satisfaction and sales success.

Reflect on your familiarity with software related to order entry and cash transactions. Discuss any customer relationship management (CRM) systems or point-of-sale systems you have used, emphasizing your ability to adapt to new technology efficiently.

Successful teamwork involves clear communication, collaboration, and supporting each other's efforts. Discuss your experience working in team settings to resolve customer issues and how this approach creates a positive work environment and improves service delivery.

Discuss techniques such as prioritizing tasks, practicing deep breathing, or taking short breaks to maintain composure. Stress management is essential in customer service roles, and demonstrating your strategies can show your readiness for the job.

Emphasize the importance of taking feedback seriously, expressing gratitude for their input, and ensuring them that you will work to resolve their issues. Show how you view criticism as an opportunity for improvement and a chance to enhance customer satisfaction.

Convey your admiration for SRS Building Products' commitment to quality customer service and their supportive company culture. Share how the values align with your career goals and why you believe you would thrive within their team.