Teller (Traveling Position - Stevens County region)

As a Teller at STCU, your primary responsibilities include serving members with efficiency and accuracy, managing financial transactions, and providing outstanding customer service. You'll engage with members' stated and unstated needs while deepening relationships by presenting credit union products tailored to their financial goals. Additionally, you'll maintain confidentiality, handle cash transactions, and proactively resolve issues with member accounts.

To apply for the Teller position at STCU, candidates must have a high school diploma or equivalent and at least six months of customer service experience, ideally with cash handling skills. Proficiency in MS Office applications, including Outlook, Word, Excel, and Teams, is also required. Candidates should be prepared to learn continuously and be adaptable to changes, reflecting STCU's commitment to developing its staff.

The salary range for the Teller position at STCU is between $20.42 and $28.58 per hour. This competitive pay reflects the importance we place on our team members and their contributions to members' financial success.

The Teller position at STCU is typically a full-time role with obligations to travel between branches in Colville, Chewelah, and Kettle Falls. This dynamic role not only offers variety but also allows you to engage with a wider member base across different locations.

STCU provides Tellerrs with an excellent benefits package including paid time off, 11 paid holidays, medical, dental, vision, and life insurance, a success-sharing plan, 401(k) matching contributions, and tuition reimbursement. We believe in taking care of our employees so they can focus on taking care of our members.

When answering this question, connect your passion for customer service to STCU’s values. Emphasize how their community-oriented approach and opportunity for personal growth align with your career goals.

Demonstrate your ability to remain calm and empathetic in challenging situations. Share a specific example where you successfully resolved a customer issue, showing your problem-solving skills and commitment to service.

Share your understanding of customer service as not just fulfilling requests, but anticipating member needs, building relationships, and exceeding expectations. Highlight how your approach aligns with STCU's 'Here for Good' brand promise.

Give an example of a situation where you had to adapt and learn fast. Highlight your proactive attitude and ability to seek help or resources, showcasing your commitment to continuous learning.

Discuss the importance of following procedures and maintaining attention to detail, as well as any personal methods you use to double-check your work to ensure accuracy during transactions.

Outline any roles you’ve held that required cash handling, including specific tasks and responsibilities. Emphasize your comfort level with cash transactions and any relevant certifications you might have.

Focus on the importance of collaboration in a branch setting. Provide an example when working as part of a team led to great results, reinforcing your interpersonal skills and ability to contribute to a good workplace culture.

Demonstrate your research about STCU’s offerings. Discuss any specific products or services you admire and how you think they could benefit members, showing that you are proactive and well-informed.

Highlight the importance of active listening, being personable, and identifying the member's needs quickly. Share techniques you would use to ensure a welcoming atmosphere, underlining STCU’s commitment to member relationships.

Align your personal values with those of STCU. Share your enthusiasm for serving the community and helping members achieve financial goals, clearly showing how your skills and attitudes make you a perfect fit for the role.