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Program Delivery Analyst

Talworx is an emerging recruitment consulting and services firm, and We are hiring for our client which is a leader in supply chain sustainability management solutions. With more than a decade of experience, It is specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace/defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements. Our client blends the SaaS technology platform with managed services and its world-class Regulatory Team of subject matter experts who keep customers ahead of compliance and regulatory changes across the globe.

Reporting to the Manager, Program Support, the Program Delivery Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assent’s customers through the Program Consulting team.  

Key Requirements and Responsibilities

  • Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
    • Preparing key project deliverables for including program guides and supplier email communication language, working closely with Associate Consultants, Consultants, and Senior Consultants; 
    • Standard and custom report preparation and dashboard updates for client programs including progress reports, communication status reports, and/or supplier feedback reports both for clients and Assent colleagues;
    • Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;
    • Supporting custom data analysis requests, as provided by Associate Consultants, Consultants, and Senior Consultants, with approval from the Program Delivery Lead;
  • Configuring business workflows and downstream documentation in client systems;
  • Supporting Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs;
  • Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file;
  • Meeting with clients, as required, to support their Supplier Feedback resolution;
  • Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;
  • Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.
  • Serves as a Peer Mentor for Program Delivery Agents;
  • Possess intermediate regulatory knowledge in order to efficiently support our client program needs;
  • Keep informed of Product releases and updates in order to efficiently support our clients program needs;
  • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

  • Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
  • Demonstrates knowledge and understanding of standard regulations and non standard regulations, Understanding basic best practices on program planning and execution
  • Bachelor’s Degree/Higher diploma from recognized learning institution;
  • 2-4 years related work experience (eg. administration, reporting, research & data, customer deliverables);
  • Proven experience learning a proprietary software tool would be considered an asset; 
  • Ability to manage time effectively and juggle multiple priorities at one time;
  • Solid Excel and data management and analysis skills;
  • Computer proficiency using MS Office Suite and Google Applications;
  • Problem-solver who is a fast learner, self-motivated and willing to go the extra mile;
  • You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
  • You are intellectually curious with excellent problem-solving skills;
  • You anticipate, understand, and respond to the needs of others and are proactive about communicating;
  • You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
  • You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
  • You are a critical thinker and can suggest, implement, and support efficient and effective operations;
  • You are open to feedback, coachable and always striving to self-improve. 

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Program Delivery Analyst, Talent Worx

Join Talworx as a Program Delivery Analyst, where we support an impressive client dedicated to supply chain sustainability management solutions! This company has carved a niche in assisting complex manufacturers across various industries, ensuring they meet their extensive sustainability needs. As a Program Delivery Analyst, you'll become an essential part of the Program Support team, collaborating closely with Consultants and Senior Consultants to ensure program success. Your daily tasks will include preparing key project deliverables, crafting communications for suppliers, and generating insightful reports that guide our clients through their compliance challenges. You'll dive deep into account reviews, help analyze data, and be a pivotal resource in resolving feedback from both clients and suppliers. Your problem-solving, analytical mindset, and strong communication skills will shine as you navigate the dynamic world of compliance within a SaaS environment. Plus, you'll have the chance to mentor fellow program delivery agents, adding an extra layer of collaboration and learning. If you’re an organized multitasker with a knack for understanding complex regulations and a passion for sustainability, this is the perfect opportunity for you to make an impact!

Frequently Asked Questions (FAQs) for Program Delivery Analyst Role at Talent Worx
What are the main responsibilities of a Program Delivery Analyst at Talworx?

As a Program Delivery Analyst at Talworx, your core responsibilities include supporting program delivery and execution for clients, preparing project deliverables, generating reports, and conducting detailed account reviews. Additionally, you'll collaborate with various consultants to resolve supplier feedback, manage communication with clients, and assist in customizing data analysis requests. Your goal will be to ensure the success of compliance programs through effective communication and strategic support.

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What qualifications are required to become a Program Delivery Analyst at Talworx?

To qualify for the Program Delivery Analyst position at Talworx, candidates should possess a Bachelor’s Degree or higher diploma from a recognized institution. Additionally, having 2-4 years of relevant experience, particularly in administration, reporting, or customer deliverables, is essential. Strong skills in Excel, data analysis, and effective time management are crucial for success in this role.

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How does the Program Delivery Analyst role at Talworx support supply chain sustainability?

In the Program Delivery Analyst role at Talworx, you will actively engage in supporting compliance programs critical to supply chain sustainability. By coordinating project initiatives, conducting thorough account reviews, and maintaining communication with suppliers and clients, you'll help ensure that all parties remain informed and compliant with sustainability regulations. Your efforts will contribute significantly to the client's mission to streamline complex manufacturing processes while adhering to stringent sustainability standards.

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What skills are beneficial for a Program Delivery Analyst at Talworx?

A successful Program Delivery Analyst at Talworx should demonstrate excellent oral and written communication skills, strong analytical abilities, and proficiency in data management systems like Excel. Being adaptable in high-paced environments, having emotional intelligence, and capabilities in problem-solving are also key traits that will help candidates excel in this position. Furthermore, familiarity with regulatory practices will enhance your effectiveness in supporting clients.

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What is the expected career progression for a Program Delivery Analyst at Talworx?

At Talworx, the career pathway for a Program Delivery Analyst typically includes opportunities to evolve into more senior consultant roles or specialized positions within compliance management, based on your performance and areas of interest. As you gain experience and develop your skills, you may also find openings for leadership opportunities, guiding new team members and influencing strategic program initiatives.

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Common Interview Questions for Program Delivery Analyst
Can you explain how you would approach preparing project deliverables as a Program Delivery Analyst?

To prepare project deliverables effectively, I would first clarify the specific requirements from the project lead or client. I would then gather necessary data, review existing templates, and collaborate with team members to ensure all information is accurate and tailored to meet client needs. Utilizing feedback loops with clients throughout the process would also ensure that the deliverables align well with their expectations.

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How do you prioritize tasks when handling multiple assignments?

I prioritize tasks by assessing deadlines and the complexity of each assignment. I often create a structured plan, breaking down larger projects into manageable steps while allocating time for regular check-ins with the team. Utilizing task management tools and keeping communication lines open allows me to stay flexible and adjust priorities as necessary.

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Describe a time when you had to resolve a conflict with a client or supplier.

In a previous role, I encountered a situation where a client was unhappy with a delayed report. I immediately scheduled a meeting to understand their concerns fully and communicated transparently about the reasons behind the delay. After discussing potential solutions, we agreed to a revised timeline. This proactive communication not only resolved the conflict but also strengthened our partnership.

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What tools do you prefer to use for data analysis, and why?

I prefer using Excel for data analysis due to its powerful functions for organizing and analyzing large datasets. Additionally, I find visualization tools like Tableau beneficial for creating dashboards that can present data insights in a visually appealing manner. These tools together help facilitate better decision-making processes.

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How would you manage changes to client requirements during a project?

I would first ensure clear communication with all stakeholders regarding the changes. After assessing the impact of the new requirements on the current timeline and resources, I would update the project plan accordingly. Regular check-in meetings would help keep everyone aligned and confirm that the final deliverables still meet client expectations.

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What steps would you take to gather feedback from suppliers?

To gather feedback from suppliers, I would initiate a structured survey or feedback form to capture their insights systematically. Follow-up calls or meetings can also be scheduled to dive deeper into their responses. Being proactive and open in these discussions fosters trust and aids in resolving any concerns they may have.

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How do you stay current with changing regulations relevant to your role?

I stay current with changing regulations by subscribing to industry newsletters, attending webinars, and actively participating in relevant professional groups. Additionally, I engage with colleagues to share knowledge and insights on emerging regulatory trends that may impact our clients.

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What qualities do you believe are important in a team player?

In my view, important qualities in a team player include strong communication skills, adaptability, and a collaborative mindset. It’s crucial to be open to feedback, willing to lend a hand when needed, and proactive in supporting others to keep the team’s goals in focus.

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Can you provide an example of a successful project you managed?

In one of my previous roles, I managed the rollout of a new compliance reporting system. I coordinated with multiple stakeholders to gather requirements, developed a timeline, and ensured regular updates and feedback were incorporated. The project was completed ahead of schedule, significantly improving reporting efficiency for the team.

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How do you handle tight deadlines in your projects?

I handle tight deadlines by employing strong time management skills. This includes breaking tasks into smaller, more manageable parts and identifying any bottlenecks early in the process. Staying organized and communicating any potential delays upfront to relevant stakeholders helps get everyone on the same page and allows us to collaboratively find solutions.

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DATE POSTED
March 19, 2025

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