Claims Follow-Up Division Manager

As a Claims Follow-Up Division Manager at TEKsystems, your responsibilities will include providing leadership to your team, recruiting new staff, training existing employees, and ensuring compliance with company and client requirements. You’ll also support operations related to insurance billing and account resolution, while conducting audits to track productivity and quality. The goal is to enhance staff effectiveness and maintain a high level of client service.

To qualify for the Claims Follow-Up Division Manager role at TEKsystems, you should have at least a high school diploma or GED, strong leadership and communication skills, and a minimum of one year in a supervisory or training capacity. Additionally, having three years of experience in the healthcare sector, specifically in billing and claims follow-up, is crucial.

The work schedule for the Claims Follow-Up Division Manager at TEKsystems is Monday through Friday, with standard hours from 8 am to 5 pm. There will be a requirement for extended hours on two days a week until 6 pm, totaling a 42-hour workweek, while weekends and holidays are free from work obligations.

TEKsystems offers a competitive pay range of $28.00 - $38.00 per hour for the Claims Follow-Up Division Manager position. Benefits may include medical, dental, and vision insurance, a 401(k) retirement plan, life insurance, health spending accounts, and paid time off. Eligibility for some benefits may vary based on employment status and duration.

The Claims Follow-Up Division Manager position at TEKsystems is fully onsite in Harrisburg, PA. This means you will be working in the office and collaborating directly with your team and other departments.

When answering this question, highlight your relevant experiences, emphasizing specific roles and responsibilities. Share examples of challenges you faced and how you overcame them. Show your understanding of billing processes and regulations, as well as achievements that contributed to team or organizational goals.

In your response, explain your coaching techniques, such as hands-on training, regular feedback sessions, and setting clear performance goals. Illustrate with examples of how your coaching led to improvements in productivity or team morale, showcasing your investment in team development.

Discuss the tools and methodologies you’ve used for audits, such as performance metrics, productivity tracking, and regular reviews. Emphasize your commitment to fairness in auditing and the importance of constructive feedback to enhance performance and compliance.

Describe a specific instance where you successfully resolved conflict. Focus on your communication skills, the strategies you employed, and the importance of addressing issues directly yet compassionately, fostering a positive work environment.

Mention any specific software you have experience with, such as billing systems or EHRs. If you’re familiar with relevant systems utilized by healthcare providers, provide examples of how you’ve used them to streamline billing processes or resolve claims.

Showcase your organizational skills by describing your approach to prioritization. Discuss techniques you utilize, such as setting deadlines, using task management tools, and adapting to changing circumstances while maintaining focus on team objectives.

Explain your approach to client communication, emphasizing clarity, active listening, and empathy. Provide examples of how you’ve built strong client relationships while ensuring transparency and responsiveness to their needs.

Talk about the key performance indicators you track, such as claim denial rates, follow-up times, and resolution rates. Discuss how you utilize these metrics to identify areas for improvement and celebrate team successes.

Share specific processes you implement, such as regular training, ongoing audits, and employee feedback. Highlight how these practices not only ensure compliance but also contribute to a culture of accountability and excellence.

Craft your response by aligning your career goals with the company’s mission. Discuss your passion for healthcare, interest in team leadership, and the opportunity to contribute to a leading organization like TEKsystems that focuses on transformation and partnership.